• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fb1000 (7Y8M8AV)

Hello my old ssd wasn’t getting detected so I got a brand new one and this one still isn’t getting detected ik I don’t have windows on it yet but in bios itself the storage section isn’t displaying and I have my ssd installed correctly and it’s brand new straight out the box and it still won’t be detected.

8 REPLIES 8
HP Recommended

Boot into HP's BIOS first, and look for anything related to Storage settings, and find SATA mode, switch it to AHCI.

If it has VMD controller then disable that too. Save and exit. 

 

Now, check if SSS appears 

HP Recommended

Hello sorry for the late reply I was busy doing other stuff I’m looking in my bios and there is no storage tab and I can’t find sata anywhere.

HP Recommended

There shouldn't be storage tab in bios. Check main tab or advanced tab for storage configuration or Sata mode 

HP Recommended

FD352C5A-7EDA-43D8-9DA3-4AE1621AFF84.jpeg

 this is what my bios look like I don’t see no advances tab at all, and in boot settings it’s says no bootable device 

HP Recommended

In this case, I’m afraid I’m out of ideas and may not be able to help further. I hope someone else, or perhaps you, can identify the root cause and find a solution. Good luck!

HP Recommended

@ChristR33.

 

HP BIOS generally doesn't display storage drive unless Windows is installed on it, which will make it bootable.

 

Once Windows is installed, enter the BIOS -> Boot Options menu -> UEFI Boot Order -> select 'OS Boot Manager' and hit the Enter key -> storage drive will be displayed with manufacture's name and model number.

 

So, the BIOS not displaying the new drive is not a problem. You just need to install Windows on it.

 

If your notebook came with Windows preinstalled, use HP Cloud Recovery Tool to create a bootable recovery usb drive which will install factory image on the new drive. 

 

See the link below for how to use the cloud recovery tool.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows | HP® Support

 

HP Recommended

I have a usb with windows 11 on it already I can boot into the install screen but when I get there no ssd is found to boot windows into then randomly yesterday it showed my ssd then downloaded windows to 70% then it shutoff and couldn’t find the ssd for the rest of the day.  Every component works and passed the diagnostic tests but storage and I tried reseating my ssd and still doesn’t get found.

HP Recommended

Many folks reported that the Windows installer doesn't detect SSD drives in notebooks with Ryzen processors. 

 

The Windows installation media contains Windows native storage controller drivers for SSDs, but apparently something prevents the installation setup from loading those drivers. It's a well-known issue.

 

Folks found some tricks that allow the setup to install the drivers to detect SSDs to install Windows on.

 

This thread reports that the person disabled secure boot in the BIOS to install Windows.

Solved: Clean install of Windows 11 not pussible due missing NVMe dr... - HP Support Community - 896...

 

See this post where the OP was able to install W11 using an installation usb drive created with an ISO file and Rufus (see the OP's last reply).

Solved: Media driver missing on HP Victus laptop when trying to inst... - HP Support Community - 912...

 

This person switched to MCT for a successful W11 installation.

Solved: Storage drivers HP 15s-eq2151ns - HP Support Community - 9155153

 

If none of them worked for you, you may need to use HP Cloud Recovery Tool.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->