• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-18-2020 04:36 AM - edited ‎10-18-2020 11:12 PM

HP Recommended
Product: HP ProBook 470 G5
Operating System: Microsoft Windows 10 (64-bit)

Dear Community,

 

I wanna use 2 displays over the HP G5 docking station. One of them is a 4K, so I have to enable the "alt mode". But on my HP ProBook 470 G5 (Productnumber 4QW96EA#ABD) I am unable to enable the switch "Enable High Resolution mode when connected to a USB-C DP alt mode dock" in BIOS. If I click on that switch, just a new empty screen will be opened with just a single "ESC"-Button option. Is this a bug in the current BIOS-Version? The BIOS version is Q85 Ver. 01.12.00 from 07/29/2020. I am thankful  for every help.

 

With regards

DiebBlue

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2020 02:55 PM

HP Recommended

The problem could be idendificated. Click on "Enable High Resolution mode when connected to a USB-C DP alt mode dock" opens an additional confirmation window. If BIOS language is set to english, this will be showed correctly. But my BIOS language was set to german and the confirmation window doesn't contain any text or selection button. Nevertheless by pressing the down arrow key and enter the alt mode can be activated also with german language settings.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-29-2020 02:55 PM

HP Recommended

The problem could be idendificated. Click on "Enable High Resolution mode when connected to a USB-C DP alt mode dock" opens an additional confirmation window. If BIOS language is set to english, this will be showed correctly. But my BIOS language was set to german and the confirmation window doesn't contain any text or selection button. Nevertheless by pressing the down arrow key and enter the alt mode can be activated also with german language settings.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.