cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
ljubov
New member
3 2 0 0
Message 1 of 5
174
Flag Post

Solved!

display problem

HP Recommended
HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

HP Pavilion 15 Notebook PC

Model:  15-p111ng

Product:  P/N:  K1H26EA#ABD

 

Hello,

my display started flickering and changing colours when I moved the lid, so I decided to change the cable. I found out that the cable ( HP Pavilion 15-p111ng (K1H26EA) original display cable LED 40-pin ) is not available any more in usual stores. What can I do? There must be a cable of some other model that fits to mine. Can you help?

1 ACCEPTED SOLUTION

Accepted Solutions
Huffer
Level 18
Level 18
47,325 21,148 7,660 13,872
Message 5 of 5
Flag Post
HP Recommended

They would know whether the cable they are selling is really for the touch or non-touch version. The problem you are describing can come either from a bad cable or a bad display panel. The panel often fails at the cable connection point. If a tech has a cable and a panel the best practice is test the cable first then the panel. But its rarely the cable. 

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4
Huffer
Level 18
Level 18
47,325 21,148 7,660 13,872
Message 2 of 5
Flag Post
HP Recommended

The part you need:

 

763572-001

 

Manual 

 

763572-001,HP 15-P series touchscreen 1366X768,HD LCD cable | eBay

 

Not clear to me, by the way, that its the cable and not the panel. Much more likely to be the panel; much more to go wrong in a more complex piece of hardware than a simple cable. Also, according to part number this, contrary to auction title is not for a touchscreen. Maybe contact the seller to clarify. Remove your cable and compare to image of product. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
ljubov
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

Hello,

I thought it was cable malfunctioning because in some position/angle the display works perfectly, if I move the lid, it starts flickering. Do you suggest changing display? It's not touchscreen. 

What do you mean to contact the manufacturer? It's HP. Who should I ask? That's why I expected you to help.

Best regards.

Was this reply helpful? Yes No
ljubov
Author
New member
3 2 0 0
Message 4 of 5
Flag Post
HP Recommended

OH, you thought to contact the seller and ask them if 763572-001 is alternative solution? I doubt they would know.

 

Was this reply helpful? Yes No
Huffer
Level 18
Level 18
47,325 21,148 7,660 13,872
Message 5 of 5
Flag Post
HP Recommended

They would know whether the cable they are selling is really for the touch or non-touch version. The problem you are describing can come either from a bad cable or a bad display panel. The panel often fails at the cable connection point. If a tech has a cable and a panel the best practice is test the cable first then the panel. But its rarely the cable. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation