fingerprint sensor not working

[RAKESHKUMAR21]

HP Pavilion 14-dv2057TU
fingerprint sensor is not working while  BIOS hardware test this sensor is working

[VikramTheGreat]

Hi @RAKESHKUMAR21,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it must be when your fingerprint sensor works in BIOS diagnostics but not in Windows 11, especially on a reliable device like your HP Pavilion 14-dv2057TU. You're doing a great job by checking the hardware test first, which confirms the sensor itself is functional. Let’s now focus on getting it working in Windows.

Step-by-Step Fix for Fingerprint Sensor Not Working in Windows

1. Check Device Manager

• Press Windows + X → Select Device Manager.
• Expand Biometric Devices or Unknown Devices.
• Look for Synaptics, Goodix, or ELAN Fingerprint Sensor.
• If it’s missing or has a yellow warning icon: 
  • Right-click → Uninstall device.
  • Restart your laptop to reinstall automatically.

2. Install or Update the Fingerprint Driver

• Visit the official HP support page for your model:
  👉 HP Pavilion Laptop 14-dv2057TU (6X7W3PA) | HP® Support
• Download the latest Biometric Driver (usually Synaptics or Goodix).
• Install and restart your laptop.

3. Enable Windows Hello Fingerprint

• Go to Settings > Accounts > Sign-in options.
• Under Fingerprint Recognition (Windows Hello), click Set up.
• Follow the prompts to register your fingerprint.

4. Check Windows Biometric Service

• Press Windows + R, type services.msc, and press Enter.
• Find Windows Biometric Service.
• Make sure it’s running and set to Automatic.
• If not, right-click → Start and set Startup type to Automatic.

5. Run HP Hardware Diagnostics in Windows

• Download and run HP PC Hardware Diagnostics | HP® Support to confirm sensor functionality inside Windows.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat