help me

[celeb010]

my pc seems to be stuck on shift lock
whenever i type i it goes on flight mood and whenever i press k it types in something else 

[Pallipurath · Accepted solution]

Hi @celeb010 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand your keyboard is producing incorrect or extra inputs when certain keys are pressed. To help identify the cause, let’s go through a few checks  could you please confirm whether the Fn key light is currently on and also share the product number of your unit? Meanwhile, I will request you to follow the troubleshooting steps outlined below.

Check if Sticky Keys or Filter Keys are enabled

• Go to Settings 
• Go to Accessibility 
• click on Keyboard.
• Turn off Sticky Keys, Filter Keys, and Toggle Keys.

Test the keyboard layout settings

• Go to Settings 
• Click on Time & Language 
• Click on Language & Region.
• Make sure the keyboard layout is “US QWERTY” or your preferred layout, and remove any extras.

Reset the keyboard driver

• Open Device Manager 
• Click on Keyboards 
• Right-click Standard PS/2 Keyboard → Uninstall.
• Restart the laptop and Windows will reinstall a fresh driver.

Check for stuck modifier keys

• Lightly press Shift, Ctrl, Alt, and Fn multiple times to ensure none are stuck.
• A stuck Shift key can cause multiple key outputs.

Perform a clean boot

• Disable all non-Microsoft startup apps (msconfig → Services → Hide Microsoft → Disable All).
• Restart and test — this helps identify conflicting software.

I hope this helps.

Take care and have an amazing day!