installed new pcie hp900 4tb ssd drive can't get system to boot on new drive

[TwistedReeper]

I bought a new hp900 4tb pci express solid state drive .I put it in a external box and then cloned my main drive to it then installed it in my laptop I had some issues with windows 11 not showing it but eventually got it all working fine until I tried to boot the system on my new ssd I get a error saying device not available then it tries to recover but never does unless I switch the boot sequence back to the old drive. i found a article on here that said 11th generation processors need a special update for rapid memory access so i installed it but it only affects the sata drive so nothing changes I know I am close any help is very appreciated 

Mark

[Paul_Tikkanen]

Hi, Mark:

I recommend that you temporarily or permanently disconnect the 1 TB mechanical hard drive and see if the HP cloud recovery tool allows you to use the NVMe SSD normally.

Make the recovery media before you disconnect the hard drive unless you have another PC available to make the recovery media with.

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

If you have to use the utility on another PC, you will need to enter the notebook's product number in the tool's search window in order to proceed to make the recovery media. 

The PC's product number is:  3WE41UA#ABA

Then you can take the free upgrade back to W11.

[TwistedReeper]

Thank You I went one step farther and replaced that 1 tb mech with a brand new empty sata ssd and when I turned my laptop back on it didn't even need the recovery usb the system booted super fast on the pci card I am so happy that old drive was a weight the held everything down I just ordered some new memory going from 8 gb to 64 should be likw a whole new machine hopefully it will install without issue or I will be on here again lol Thank You  again for your help and quick response

Mark 

[Paul_Tikkanen · Accepted solution]

You're very welcome, Mark.