is it possible to upgrade RAM and hard disc for Envy 360 convertible

[RT0466]

Hi, I've just bought this and already I am out of memory as I have a lot of software - more than I realised.  I really need to increase the hard disc space as I can't return it... Please can anyone help?  Thanks so much

[The_Fossette]

@RT0466

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[RT0466]

Hi, thanks so much for this help!  This is a HP ENVY X360 convertible 13-ay0xxx, 

device name: DESKTOP-CLJV5HQ

Product ID: 00325-81783-24774-AAOEM

Let me know if you need anything else.  Thanks so much again.

[The_Fossette]

@RT0466

I need the product number on the computer. Please follow the steps in the article I have shared in my previous post to find the product number.

Cheers!

[RT0466]

Hi, apologies, the product number is: 2S897EA#ABU

Best wishes

Rachel

[Riddle_Decipher · Accepted solution]

@RT0466 Here's all you need to know about upgrades:

Disclaimer: I must let you know that HP does not recommend upgrades or hardware changes as the device is equipped with parts that perform at its optimal performance by design, that said, the upgradeable parts listed by HP articles are purely for your ease, as the decision to upgrade will be at your own discretion.

(Use keyword search such as "RAM" or "memory modules" for the list of parts tested by HP).

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.