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‎08-31-2020 08:59 AM

HP Recommended
Product: Envy 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hi, I've just bought this and already I am out of memory as I have a lot of software - more than I realised.  I really need to increase the hard disc space as I can't return it... Please can anyone help?  Thanks so much

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2020 12:38 PM

HP Recommended

@RT0466 Here's all you need to know about upgrades:

 

Disclaimer: I must let you know that HP does not recommend upgrades or hardware changes as the device is equipped with parts that perform at its optimal performance by design, that said, the upgradeable parts listed by HP articles are purely for your ease, as the decision to upgrade will be at your own discretion.

(Use keyword search such as "RAM" or "memory modules" for the list of parts tested by HP).

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎09-02-2020 02:12 PM

HP Recommended

@RT0466

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎09-03-2020 04:56 AM

HP Recommended

Hi, thanks so much for this help!  This is a HP ENVY X360 convertible 13-ay0xxx, 

device name: DESKTOP-CLJV5HQ

Product ID: 00325-81783-24774-AAOEM

 

Let me know if you need anything else.  Thanks so much again.

 

 

Was this reply helpful? Yes No

‎09-03-2020 11:47 AM

HP Recommended

@RT0466

 

I need the product number on the computer. Please follow the steps in the article I have shared in my previous post to find the product number.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎09-03-2020 12:56 PM

HP Recommended

Hi, apologies, the product number is: 2S897EA#ABU

Best wishes

 

Rachel

Was this reply helpful? Yes No

‎09-04-2020 12:38 PM

HP Recommended

@RT0466 Here's all you need to know about upgrades:

 

Disclaimer: I must let you know that HP does not recommend upgrades or hardware changes as the device is equipped with parts that perform at its optimal performance by design, that said, the upgradeable parts listed by HP articles are purely for your ease, as the decision to upgrade will be at your own discretion.

(Use keyword search such as "RAM" or "memory modules" for the list of parts tested by HP).

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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