laptop not charging HP ENVY dv6-7301tx

[Kuroi_Kenshi]

Hi @ViperBooTS12,

No worries at all, I’m happy to help!

To access your private messages on the HP Community page, please follow these steps:

Go to the HP Support Community page.

Make sure you're logged into your HP account.

Look at the top-right corner of the page, you’ll see an envelope icon next to your profile name or avatar.

Click on the envelope to open your private messages.

Or to access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Best regards,

[ViperBooTS]

Hello, I don’t know why, but there is no envelope here, the link also doesn’t follow, here is a screenshot.

[Kuroi_Kenshi]

Hi @ViperBooTS,

Thank you for the response.

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[ViperBooTS]

Hello, thank you very much for the suggestions, but I'm afraid this does not suit me. As I wrote earlier, I am a military man, I am in the Armed Forces of Ukraine, unfortunately I do not have the opportunity to visit HP service centers. Thank you for your help.

[Hawks_Eye]

Hi @ViperBooTS 

Kuroi_Kenshi is away for now; however, I'm Hawks_Eye, and I'll be happy to help you out!

I understand, and I appreciate you reaching out despite the challenges you’re facing. Since visiting an HP service center isn’t an option, let’s focus on solutions you can try in your current situation.

Troubleshooting Steps for HP ENVY dv6-7301tx Not Charging

Check Power Connections

• Ensure the power adapter is securely connected to both the laptop and wall outlet.
• If available, try using a different power outlet or charger.

Perform a Hard Reset

• Disconnect the charger and remove the battery.
• Hold the power button for 15 seconds to discharge residual power.
• Reinsert the battery and charger, then try turning the laptop on.

Inspect the Charging Port

• Check for dust or debris blocking the power jack.
• If possible, clean it gently using compressed air or a soft brush.

Verify Battery Status in BIOS

• Restart the laptop and press F10 repeatedly to enter BIOS.
• Look for Battery Information to check its health and charging status.

Update Battery Drivers

• Open Device Manager → Batteries → Microsoft ACPI-Compliant Control Method Battery.
• Right-click and select Uninstall, then restart the laptop to reinstall the driver automatically.

Use HP Support Assistant (If Installed)

• Run a battery test using the HP Support Assistant to check for hardware issues.

If none of these steps work, the issue may be with the battery or charging circuit, which could require replacement. Since reaching HP support is difficult for you, an alternative would be finding a trusted local technician who can assess the battery and charging system.

Let me know if you need more help, and stay safe!

Thanks,

Hawks_Eye