laptop runs hot and does not hold a charge

[TODD60]

hp

[Dragon-Fur]

@TODD60 

If the computer is running  hot, the charging system will not engage.  Why?  It would be useless - and possibly damaging - to add more heat to an already hot computer.

You may have to resolve one problem to find the root cause and resolve the other issue.

For example:

Computer Locks Up or Freezes (Windows 10, 😎

and / or

HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

And / Or

Battery may need attention, may be failing, or may have failed.

_____________________________________________________________________________

Things that are the Battery

Information / Tests

HP Community thread on the subject

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

Article that explains Smart Battery Technology  

Battery use and care, how batteries perform over time, and expected battery life

How to: Understanding Lithium-Ion and Smart Battery Technology

Battery does not charge when system is warm to hot

If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down.  Short Version:  An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.

Battery seems “stuck” in a particular charge setting

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

And / Or

Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.

>>>  Testing and Calibrating the Battery (Windows 10)    <<<

Tips for extending / improving battery service

Microsoft - Battery saving tips

HP Notebook PCs - Improving Battery Performance (Windows)

Documents and Reference

This document is for HP notebook PCs that have a removable battery.

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

If the adapter fails it will not power the notebook.

HP Notebook PCs - Using and Testing the AC Power Adapter

Oddities and Contributions

• Fix (High) Contrast (on computer screen)

Contributed by Pantopia

Unplug charging cable, wait a few seconds, plug in cable.

Relevant Post

• Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

Run Component Tests

Contributed by  Wes_notebooks 

Testing for Hardware Failures

HP Document

HP PCs and Tablets - About UEFI and the Startup Menu

Recalls and Advisories

Be sure to check your computer’s Website Support for relevant advisories and bulletins

The battery might be on a Recall list - devices / components eligible for Recall replacement are not subject to warranty status.

Information

 HP Replacement programs and product recalls

 Battery Safety Mode

"Fat" Battery / Swollen Battery

HP EliteBook/ProBook/Zbook Workstations - Notebook PCs - Swelling or Deformation of Notebook Battery

Purchase Options

1. If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.

1. If / When you know the battery type / part number, you may check for the battery at the Parts Store
2. If the part is not available from HP, use your search engine to find – and purchase - the part in your region.

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

• Open Support Home
• Enter the full model name
• When the website opens, select category Product Information
• Look for the Specifications for your computer
• The Product number may be listed in the Specifications document

Find your computer Serial Number

See: HP PCs, Printers - Finding the Serial Number

Find your part number

The part number you seek may be in the Maintenance and Service Guide

• Open Support Home
• Enter the full model name
• When the website opens, select category User Guides
• Look for the Maintenance and Service guide for your computer
• The part numbers are listed in the component section (wording varies)

Check for parts at the PartSurfer Website

Open PartSurfer

• Select your Country
• Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

NOTE >> Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find the part number at your favorite online store.

Warranty Period

If the computer / battery are within the Warranty Period, contact HP Technical Support.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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