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‎12-17-2023 12:52 PM - edited ‎12-17-2023 12:53 PM

HP Recommended

I got the hp pavilion laptop and I'm like 95 percent sure i should have 8gb of ram. but it says i habe 4 installed

 

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10 REPLIES 10

‎12-17-2023 03:29 PM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-17-2023 03:34 PM - edited ‎12-17-2023 03:34 PM

HP Recommended

3G420UA#aba is this right thing.

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‎12-17-2023 03:39 PM

HP Recommended

Your laptop is delivered with 8 GB.

 

While logged into Windows type sysinfo in the search box and press enter.

 

Take a look at the image of the system information dialogue below and you will see what Windows has determined is installed in my desktop PC.

Use it as an example  to determine what yours has installed.

 

FindMem.png


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎12-17-2023 03:43 PM

HP Recommended

keshawn1c_0-1702853000506.png

this it what it says

 

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‎12-17-2023 03:44 PM

HP Recommended

my memory is lwalys at 90 percent because it only says 4

 

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‎12-17-2023 03:45 PM

HP Recommended

That means one of two things.

 

Your laptop was inadvertently mistakenly configured and delivered with 4 GB of installed memory or one of the modules has failed.

 

Is your laptop still in warranty?

 


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‎12-17-2023 03:50 PM

HP Recommended

also, I don't think these matters but 2 of the same laptops was bought at the same time and my brothers says 8 gb of ram so i dint know what i did

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‎12-17-2023 03:52 PM

HP Recommended

Did you read my last reply?


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‎12-17-2023 03:54 PM - edited ‎12-17-2023 03:55 PM

HP Recommended

I don't know if it's still in warranty. question would i be able to just buy more RAM. Also, I don't want to bother the warranty thing my mother wouldn't be very happy with this.

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