• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-17-2023 12:52 PM - edited ‎12-17-2023 12:53 PM

HP Recommended

I got the hp pavilion laptop and I'm like 95 percent sure i should have 8gb of ram. but it says i habe 4 installed

 

Category:
10 REPLIES 10

‎12-17-2023 03:29 PM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-17-2023 03:34 PM - edited ‎12-17-2023 03:34 PM

HP Recommended

3G420UA#aba is this right thing.

Was this reply helpful? Yes No

‎12-17-2023 03:39 PM

HP Recommended

Your laptop is delivered with 8 GB.

 

While logged into Windows type sysinfo in the search box and press enter.

 

Take a look at the image of the system information dialogue below and you will see what Windows has determined is installed in my desktop PC.

Use it as an example  to determine what yours has installed.

 

FindMem.png


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-17-2023 03:43 PM

HP Recommended

keshawn1c_0-1702853000506.png

this it what it says

 

Was this reply helpful? Yes No

‎12-17-2023 03:44 PM

HP Recommended

my memory is lwalys at 90 percent because it only says 4

 

Was this reply helpful? Yes No

‎12-17-2023 03:45 PM

HP Recommended

That means one of two things.

 

Your laptop was inadvertently mistakenly configured and delivered with 4 GB of installed memory or one of the modules has failed.

 

Is your laptop still in warranty?

 


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-17-2023 03:50 PM

HP Recommended

also, I don't think these matters but 2 of the same laptops was bought at the same time and my brothers says 8 gb of ram so i dint know what i did

Was this reply helpful? Yes No

‎12-17-2023 03:52 PM

HP Recommended

Did you read my last reply?


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-17-2023 03:54 PM - edited ‎12-17-2023 03:55 PM

HP Recommended

I don't know if it's still in warranty. question would i be able to just buy more RAM. Also, I don't want to bother the warranty thing my mother wouldn't be very happy with this.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.