nHP Pavilion Gaming - Hinge Broken

[VictorioLopes]

Hy, I bought my Laptop under a year ago while in vacation in Spain, (approx. June 20, 2019) and while it is a nice product and never let me down in terms of software etc (12gb Ram, Nvidia 1050 and 8th gen i7), a couple of weeks ago I went to close my laptop after work (work from home) and heard a noise, like a crack or something and when I inspected I noticed the hinge on the right side of the screen was misaligned and the frame around the screen has popped off on the bottom.

I have never dropped it and I take good care of it as it is my working tool. I have noticed this to be quite "common" in this model and I would like to know what can be done about it since it is clearly not my fault this happened.  

My case is very similar to this post, however my hinges arent as destroyed as this one's (currently only looks like that on the right side of the screen) : https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Pavillion-Gaming-PC-Hinge-broke-af...

[Dragon-Fur]

@VictorioLopes 

The Warranty is for the year since purchase; product is under Warranty - just barely, it seems, but still in time...

Your best option is to submit a case with HP - we can do nothing on our side and our methods of contacting HP on your behalf are sometimes slower and not necessarily better.  For example, asking us to contact HP for you does not impact the outcome.

Do contact HP and submit your case.

Regardless of the decision, you will have had your request "in the box".

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HP Gaming Pavilion - 15-cx0006ns

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[VictorioLopes]

Thank you for the quick reply! I have tried contacting HP myself but its website says this product isn't under Hp's support any longer. 

Original message translated: 
"This product is no longer supported by HP. You can search for possible solutions on this support site."

And Hp's page failed in providing me any "service center" in my country (Brazil) for some reason. While I understand that this is NOT a problem caused by me as many others had encountered issues with their hinges as well, I  would already feel way better if I was able to even locate a service center or the necessary parts to fix this, even if I need to pay for them (which I feel is wrong, but it is better than not having any support at all, I guess).

Looking forward to your reply.
Thanks.

[Dragon-Fur]

@VictorioLopes 

You are welcome.

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