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‎01-28-2023 11:19 AM

HP Recommended
Product: HP Notebook 15-dy1085nr
Operating System: Microsoft Windows 10 (64-bit)

Hello Everyone, 

 

I have a HP Envy x360. I just changed the battery and the keyboard stopped working. The mouse pad is functional. I have confirmed the driver is up to date. Any suggestions on how to fix? I really didn't want to reopen the notebook without checking all options. 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2023 11:33 AM

HP Recommended

That would indicate to me that you either inadvertently damaged the connection at the keyboard or header on the system board or the connections are not quite  completely made during assembly of your notebook.

 

There is no other option but to open it and verify that the connections are properly made.

 

An external fix is not possible.


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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4 REPLIES 4

‎01-28-2023 11:33 AM

HP Recommended

That would indicate to me that you either inadvertently damaged the connection at the keyboard or header on the system board or the connections are not quite  completely made during assembly of your notebook.

 

There is no other option but to open it and verify that the connections are properly made.

 

An external fix is not possible.


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-28-2023 11:45 AM

HP Recommended

Thank you. I will take a look. 

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‎01-28-2023 12:20 PM

HP Recommended

Thankfully it was the connection on the system board that came loose. It is connected and working properly. Thank you for your help, Erico

Was this reply helpful? Yes No

‎01-29-2023 10:53 AM

HP Recommended

You're  welcome! 


I am a non-HP employee forum member. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post helped you or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

Was this reply helpful? Yes No
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