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HP Recommended
HP Notebook 15-dy1085nr
Microsoft Windows 10 (64-bit)

Hello Everyone, 

 

I have a HP Envy x360. I just changed the battery and the keyboard stopped working. The mouse pad is functional. I have confirmed the driver is up to date. Any suggestions on how to fix? I really didn't want to reopen the notebook without checking all options. 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

That would indicate to me that you either inadvertently damaged the connection at the keyboard or header on the system board or the connections are not quite  completely made during assembly of your notebook.

 

There is no other option but to open it and verify that the connections are properly made.

 

An external fix is not possible.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

4 REPLIES 4
HP Recommended

That would indicate to me that you either inadvertently damaged the connection at the keyboard or header on the system board or the connections are not quite  completely made during assembly of your notebook.

 

There is no other option but to open it and verify that the connections are properly made.

 

An external fix is not possible.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Thank you. I will take a look. 

HP Recommended

Thankfully it was the connection on the system board that came loose. It is connected and working properly. Thank you for your help, Erico

HP Recommended

You're  welcome! 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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