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- Re: notebook keyboard stopped working after replacing the ba...

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01-28-2023 11:19 AM
Hello Everyone,
I have a HP Envy x360. I just changed the battery and the keyboard stopped working. The mouse pad is functional. I have confirmed the driver is up to date. Any suggestions on how to fix? I really didn't want to reopen the notebook without checking all options.
Thanks!
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Accepted Solutions
01-28-2023 11:33 AM
That would indicate to me that you either inadvertently damaged the connection at the keyboard or header on the system board or the connections are not quite completely made during assembly of your notebook.
There is no other option but to open it and verify that the connections are properly made.
An external fix is not possible.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-28-2023 11:33 AM
That would indicate to me that you either inadvertently damaged the connection at the keyboard or header on the system board or the connections are not quite completely made during assembly of your notebook.
There is no other option but to open it and verify that the connections are properly made.
An external fix is not possible.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
01-29-2023 10:53 AM
You're welcome!
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"