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‎11-25-2018 01:38 AM - last edited on ‎11-25-2018 01:44 PM by Retired

HP Recommended
Product: Probook 470 G2
Operating System: Microsoft Windows 7 (64-bit)

Hi,

my battery lifetime is approx. 1,5 year? 

HP Spare 757661-001

 

1) is this normal?

2) do you have a solution?

 

Product Serial No. [edit]

Product Number K9J25EA #UUG

Product Description HP ProBook 470 i7-5500U 17.3 8GB/750 PC

 

Thanks in advance

Jean

 

9 REPLIES 9

‎11-25-2018 02:33 AM

HP Recommended

Welcome to the forum @JDC-HP

 

When you purchased your new battery 1,5 years ago was it an HP origial???

 

Try running:  " HP Notebook PCs - Testing and Calibrating the Battery (Windows) "

 

https://support.hp.com/us-en/document/c04700771

 

REO

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‎11-25-2018 02:41 AM - last edited on ‎11-25-2018 01:58 PM by Retired

HP Recommended

Hi, Reo, very quick answer, Thank you.

 

yes it was HP spares got under a care pack contract (ended now) it is in fact the third! battery that dies since i got the laptop in 2015/07/13

 

Ref. [edit]K9J25EA HP ProBook 470 i7-5500U 17.3 8GB/750 PC
Care pack [edit]  end 14.04.2018

 

Try running:  " HP Notebook PCs - Testing and Calibrating the Battery (Windows) ": done several times ...

Wrranty is over anyway?

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‎11-25-2018 03:01 AM

HP Recommended

@JDC-HP

 

Not sure if this applies to you or not???

 

HP Notebook Computer Battery Safety Recall and Replacement Program:

 

https://h30686.www3.hp.com/?lang=en-US

 

Please do not post any personal information!!! "Serial Numbers"

 

REO

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‎11-25-2018 03:23 AM

HP Recommended

HP check says that my battery is not concerned by the replacement program.

 

anyway the assistant battery test says that the battery is ok.

anyway the battery check is 13% since yesterday and the message is "Power supply is ON, NOT charging"

anyway, at start up, i can see a white spash message exolaining the the bettery do work correctly and must be replaced.

 

I shut down the computer - take a picture and come back later

Thanks

 

jean

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‎11-25-2018 03:45 AM

HP Recommended

I'm confused, no splash screen anymore

 

at start the batteyr indicates 0%, the power supply led do not light, the the battery indicates 12% ...

 

Bios test also 12%, and first cell = 0 mv

during Bios power supply test the light was on ...

 

now again; plugged, not charging.

could you help? please2018-11-25 11.27.17.jpg2018-11-25 11.26.35.jpg2018-11-25 11.19.35.jpg

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‎11-25-2018 03:46 AM

HP Recommended

NB: Windows is installed in French (for my wife!)

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‎11-25-2018 06:10 AM

HP Recommended

@JDC-HP

 

Time to replace the battery.

 

REO

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‎11-25-2018 07:01 AM

HP Recommended

Nice, ok, I did understood this already,

 

do you mean that it is normal? only 2 years lifetime

 

the 10 yeras old i3 HP Pavillon laptop still uses the first battery !!!

 

 

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‎11-28-2018 04:40 AM

HP Recommended

No answer at all, 

 

  • 10 years old battery still good on Hp pavillon 
  • 2 years on Probook 470 G2

is this normal please?

 

Thanks in advance

 

Jean

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