touch pad issue

[Zairkhan]

AOA, i am usinf Pavilion X360 .Its Touch Pad is not working smoothly , most of the time the cursor runs around here and there, to point somethig become very hard.though i have lessen the sensivity too . 

[KrazyToad · Accepted solution]

@Zairkhan

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

May I know since when are you facing this issue? Were there any recent updates?

Please update the Touchpad driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Mouse and other pointing devices and expand the List
- Look for Touchpad driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Touchpad driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

Next ensure your Windows 10 is up to date

Select the Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

If the issue persists I suggest you run a Test on the Touchpad to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Zairkhan]

i just followed your instructions and updated the driver of "Elan Click Pad " and it resolve the issue, so far.

i will get back to u if problem acour again.

thak u so much.

---

@KrazyToad wrote:

@Zairkhan

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

May I know since when are you facing this issue? Were there any recent updates?

Please update the Touchpad driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Mouse and other pointing devices and expand the List
- Look for Touchpad driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Touchpad driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

Next ensure your Windows 10 is up to date

Select the Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

If the issue persists I suggest you run a Test on the Touchpad to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

---

i am highly obliged.

Take Care.

---

@KrazyToad wrote:

@Zairkhan

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I would like to help

May I know since when are you facing this issue? Were there any recent updates?

Please update the Touchpad driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Mouse and other pointing devices and expand the List
- Look for Touchpad driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Touchpad driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

Next ensure your Windows 10 is up to date

Select the Start  button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

If the issue persists I suggest you run a Test on the Touchpad to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Touchpad

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

---

[MKazi]

@Zairkhan

Great news! 

I'm glad that the issue is fixed and truly appreciate your hardwork and patience.

As @KrazyToad is out of the office today, I replied to you.

Take care! 🙂