touchpad issue on new laptop

[dodoodle123]

i bought new hp ab523tx laptop yesterday and noticed touchpad is not working as it should. its working fine when i use gesture and tap at the centre of the toucpad but when i tap at the edges(all four edges) , neither tap works nor gestures.

is this manufacturing defect or its just the case for all hp ab series laptops?

Also there is gap between the keyboard base and lower base joint.

[SDF15]

Hello @dodoodle123,

Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community!

I came across your post about the TouchPad issue, and wanted to help!

Are you indicating that the hardware casing is not connected properly?  If so, this may be why you are having issues with the TouchPad.  Did you check for any loose screws?  You can try reviewing the following document to see if the TouchPad issue can be resolved.  Please post back with the results: Troubleshooting when TouchPad does not work

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great day!

[rahulind · Accepted solution]

No this doesn't happen with any laptops especially with ab series because I myself is using ab219tx. And it's touchpad works great also at the edges.

Your problem might because of outdated or no drivers. Try to update your touch drivers. If you still faces the problem after updating drivers then this might be hadware fault. Then you must visit hp service centre or ask the seller to replace the laptop

[dodoodle123]

Does your laptop supports USB BOOST technology which enables the usee to charge his phone via one of the three usb 3.0 port even when laptop is completely shut down ?