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Ahmed-777
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Solved!

webcam is not working - (Code 19)

HP Recommended
Pavilion 14-ce1008tx
Microsoft Windows 10 (64-bit)

Hello

I have a problem with the webcam of my notebook  HP Pavilion 14-ce1008tx . The Camera stopped working and showed the following message when I am trying to open it.

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).
I tried to uninstall and reinstall again the drive with restarting my notebook but no way.
Please help.
 
webcam.jpg
1 ACCEPTED SOLUTION

Accepted Solutions
Ahmed-777
Author
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Thank you for your reply

This problem happens because of one or more issues with parts of the Windows Registry. Solving this problem by deleting the Upper Filters and Lower Filters registry values.

- To do that open the registry editor (Start > Run > regedit > OK) and in the left pane navigate down to My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlS et\Control\Class\{ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

- Delete Upper Filters and Lower Filters registry values on the right pane.

Note: you can exchange the name of the folder "{ca3e7ab9-b4c3-4ae6-8251-579ef933890f}" with the name of the folder on your drive (you can find it form the properties of the webcam drive on device manager)

- Reboot.

The camera is working now.

View solution in original post

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,967 2,683
Message 2 of 4
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@Ahmed-777,

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you using an external camera on the computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Ahmed-777
Author
Level 1
3 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Thank you for your reply

This problem happens because of one or more issues with parts of the Windows Registry. Solving this problem by deleting the Upper Filters and Lower Filters registry values.

- To do that open the registry editor (Start > Run > regedit > OK) and in the left pane navigate down to My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlS et\Control\Class\{ca3e7ab9-b4c3-4ae6-8251-579ef933890f}

- Delete Upper Filters and Lower Filters registry values on the right pane.

Note: you can exchange the name of the folder "{ca3e7ab9-b4c3-4ae6-8251-579ef933890f}" with the name of the folder on your drive (you can find it form the properties of the webcam drive on device manager)

- Reboot.

The camera is working now.

1 person found this reply helpful
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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,967 2,683
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@Ahmed-777,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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