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‎01-15-2020 08:21 PM

HP Recommended
Product: hp pavilion dv6t 6100 CTO quad entertainment notebook
Operating System: Microsoft Windows 10 (64-bit)

why cant my laptop read a 240gb ssd while it can read my 64gb ssd?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-21-2020 11:24 AM

HP Recommended

i found out through my laptop's manual that the board can only read up to 160gb ssd thanks for the suggestion by the way

View solution in original post

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3 REPLIES 3

‎01-18-2020 10:18 AM

HP Recommended

@aarns1
Thank you for posting on the HP Support Community.

 

The BIOS will not detect a SSD if the data cable is damaged or the connection is incorrect. ... Be sure to check your SATA cables are tightly connected to the SATA port connection. The easiest way to test a cable is to replace it with another cable. If the problem persists, then the cable was not the cause of the problem. 

 

Please reply back with the product and serial number: Use this link to find it: http://support.hp.com/us-en/document/c03754824

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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‎01-21-2020 11:24 AM

HP Recommended

i found out through my laptop's manual that the board can only read up to 160gb ssd thanks for the suggestion by the way

Was this reply helpful? Yes No

‎01-21-2020 12:38 PM

HP Recommended

@aarns1

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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