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When I start my PC a blue screen appears and shows this message "PC ran into a problem, we are collecting some error info and we will restart for you".
After restart I opened my Event viewer app and found this error info;
ESIF(8.6.10401.9906) TYPE: ERROR MODULE: DPTF TIME 14309587 ms
DPTF Build Version: 8.6.10401.9906DPTF Build Date: Jun 14 2019 17:55:37Source File: c:\jenkins\workspace\dptf\src\dptf\sources\manager\domainworkitem.cpp @ line 79Executing Function: DomainWorkItem::writeDomainWorkItemErrorMessagePolicyMessage: Unhandled exception caught during execution of work itemFramework Event: DomainPowerControlCapabilityChanged Participant: TCPU Domain: Invalid Policy: Passive Policy 2 Exception Function: Policy::executeDomainPowerControlCapabilityChangedException Text: invalid map<K, T> key
Please tell me what should I do in order to resolve this issue?
P.S: This is my new PC (3 months).
I reviewed your post and I understand that you are getting Bluescreen errors on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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