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HP Envy 17-u163cl will not boot up. Tried to call HP for info on repair procedure and they want fee

HP Recommended
HP Envy Notebook
Microsoft Windows 10 (64-bit)

Will not boot up after (during regular Win 10 update procedure).  Starts, then goes into a cycle lasting maybe 5 seconds and repeats. Can get f2 diagnostics, medium test says memory is bad.  Took it to a HP recommended store as authorized service center "UBreakIFix" and the tech says OS is corrupted and needs new install.  I had thoughts of sending it to HP for a proper

repair but cannot seem to even speak with them on the phone.  Have est from "UBreak" for the OS and data recovery; credit card Ins will pay but they want a written estimate first. 

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Message 2 of 4
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
How old is the PC?
Please do not post Serial Numbers.

 

Below is Just something to think about on your way to the HP Repair Centre.

 

HardRST et al.png

 

https://support.hp.com/us-en/document/bph07107

Beep2015.png

 

https://www.microsoft.com/en-us/software-download/windows10

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HP Recommended

HP Envy 17-u163cl  Windows 10

I ran fast test (f2) then an extensive memory test; failure ID: 0GAL7K-8Q19S7-MFGGRF-402803

Laptop is 26 months old.

pc repair shop says it needs a new OS.

 

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HP Recommended

Hi

HP would say...

 W2K93UA   -----     HP ENVY - 17-U163CL

https://support.hp.com/gb-en/product/hp-envy-17-u100-notebook-pc/12499198/model/16748366/product-inf...

 

http://h10032.www1.hp.com/ctg/Manual/c05282360

Page 29

 

 

Failure Information
0GAL7K-8Q19S7-MFGGRF-402803
11/23/19
Memory
Memory Module Failure (no DIMM id)
 
862398-856  -    ASSY-SODIMM 8GB 2400MHz 1.2v DDR4
 
Memory module
Description Spare part number
For use in models with an Intel Core i7-7500U or Intel Core i7-6500U processor
8-GB (2133, 1.2-V, DDR4) 820448-857
4-GB (2133, 1.2-V, DDR4) 820447-857
For use in models with an Intel Core i7-8550U processor
8-GB (2400, 1.2-V, DDR4) 862398-856
4-GB (2400, 1.2-V, DDR4) 862397-856
 
 
OS ???
Freely available here...
 
If in doubt please ask.
 
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