cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Mrow22
Level 1
8 5 0 0
Message 1 of 4
297
Flag Post

HP Envy 17-u163cl will not boot up. Tried to call HP for info on repair procedure and they want fee

‎11-22-2019 03:27 PM

HP Recommended
Product: HP Envy Notebook
Operating System: Microsoft Windows 10 (64-bit)

Will not boot up after (during regular Win 10 update procedure).  Starts, then goes into a cycle lasting maybe 5 seconds and repeats. Can get f2 diagnostics, medium test says memory is bad.  Took it to a HP recommended store as authorized service center "UBreakIFix" and the tech says OS is corrupted and needs new install.  I had thoughts of sending it to HP for a proper

repair but cannot seem to even speak with them on the phone.  Have est from "UBreak" for the OS and data recovery; credit card Ins will pay but they want a written estimate first. 

3 REPLIES 3
Lil_Boy_Blue
Level 12
7,692 7,654 331 699
Message 2 of 4
Flag Post

‎11-23-2019 02:48 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
How old is the PC?
Please do not post Serial Numbers.

 

Below is Just something to think about on your way to the HP Repair Centre.

 

HardRST et al.png

 

https://support.hp.com/us-en/document/bph07107

Beep2015.png

 

https://www.microsoft.com/en-us/software-download/windows10

0 Kudos
Mrow22
Author
Level 1
8 5 0 0
Message 3 of 4
Flag Post

‎11-24-2019 12:06 AM

HP Recommended

HP Envy 17-u163cl  Windows 10

I ran fast test (f2) then an extensive memory test; failure ID: 0GAL7K-8Q19S7-MFGGRF-402803

Laptop is 26 months old.

pc repair shop says it needs a new OS.

 

0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 331 699
Message 4 of 4
Flag Post

‎11-24-2019 04:29 AM

HP Recommended

Hi

HP would say...

 W2K93UA   -----     HP ENVY - 17-U163CL

https://support.hp.com/gb-en/product/hp-envy-17-u100-notebook-pc/12499198/model/16748366/product-inf...

 

http://h10032.www1.hp.com/ctg/Manual/c05282360

Page 29

 

 

Failure Information
0GAL7K-8Q19S7-MFGGRF-402803
11/23/19
Memory
Memory Module Failure (no DIMM id)
 
862398-856  -    ASSY-SODIMM 8GB 2400MHz 1.2v DDR4
 
Memory module
Description Spare part number
For use in models with an Intel Core i7-7500U or Intel Core i7-6500U processor
8-GB (2133, 1.2-V, DDR4) 820448-857
4-GB (2133, 1.2-V, DDR4) 820447-857
For use in models with an Intel Core i7-8550U processor
8-GB (2400, 1.2-V, DDR4) 862398-856
4-GB (2400, 1.2-V, DDR4) 862397-856
 
 
OS ???
Freely available here...
 
If in doubt please ask.
 
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation