HP Envy 17-u163cl will not boot up. Tried to call HP for info on repair procedure and they want fee

[Mrow22]

Will not boot up after (during regular Win 10 update procedure).  Starts, then goes into a cycle lasting maybe 5 seconds and repeats. Can get f2 diagnostics, medium test says memory is bad.  Took it to a HP recommended store as authorized service center "UBreakIFix" and the tech says OS is corrupted and needs new install.  I had thoughts of sending it to HP for a proper

repair but cannot seem to even speak with them on the phone.  Have est from "UBreak" for the OS and data recovery; credit card Ins will pay but they want a written estimate first. 

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
How old is the PC?
Please do not post Serial Numbers.

Below is Just something to think about on your way to the HP Repair Centre.

https://support.hp.com/us-en/document/bph07107

https://www.microsoft.com/en-us/software-download/windows10

[Mrow22]

HP Envy 17-u163cl  Windows 10

I ran fast test (f2) then an extensive memory test; failure ID: 0GAL7K-8Q19S7-MFGGRF-402803

Laptop is 26 months old.

pc repair shop says it needs a new OS.

[Lil_Boy_Blue · Accepted solution]

Hi

HP would say...

 W2K93UA   -----     HP ENVY - 17-U163CL

https://support.hp.com/gb-en/product/hp-envy-17-u100-notebook-pc/12499198/model/16748366/product-inf...

http://h10032.www1.hp.com/ctg/Manual/c05282360

Page 29

Failure Information

0GAL7K-8Q19S7-MFGGRF-402803

11/23/19

Memory

Memory Module Failure (no DIMM id)

862398-856  -    ASSY-SODIMM 8GB 2400MHz 1.2v DDR4

Memory module
Description Spare part number
For use in models with an Intel Core i7-7500U or Intel Core i7-6500U processor
8-GB (2133, 1.2-V, DDR4) 820448-857
4-GB (2133, 1.2-V, DDR4) 820447-857
For use in models with an Intel Core i7-8550U processor
8-GB (2400, 1.2-V, DDR4) 862398-856
4-GB (2400, 1.2-V, DDR4) 862397-856

OS ???

Freely available here...

https://www.microsoft.com/en-gb/software-download/windows10

If in doubt please ask.