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HP Envy 17-u163cl will not boot up. Tried to call HP for info on repair procedure and they want fee

HP Recommended
HP Envy Notebook
Microsoft Windows 10 (64-bit)

Will not boot up after (during regular Win 10 update procedure).  Starts, then goes into a cycle lasting maybe 5 seconds and repeats. Can get f2 diagnostics, medium test says memory is bad.  Took it to a HP recommended store as authorized service center "UBreakIFix" and the tech says OS is corrupted and needs new install.  I had thoughts of sending it to HP for a proper

repair but cannot seem to even speak with them on the phone.  Have est from "UBreak" for the OS and data recovery; credit card Ins will pay but they want a written estimate first. 

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Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
Read Line 9
System SKU: N6K07EA#ABU
How old is the PC?
Please do not post Serial Numbers.


Below is Just something to think about on your way to the HP Repair Centre.


HardRST et al.png


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HP Envy 17-u163cl  Windows 10

I ran fast test (f2) then an extensive memory test; failure ID: 0GAL7K-8Q19S7-MFGGRF-402803

Laptop is 26 months old.

pc repair shop says it needs a new OS.


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HP would say...

 W2K93UA   -----     HP ENVY - 17-U163CL

Page 29



Failure Information
Memory Module Failure (no DIMM id)
862398-856  -    ASSY-SODIMM 8GB 2400MHz 1.2v DDR4
Memory module
Description Spare part number
For use in models with an Intel Core i7-7500U or Intel Core i7-6500U processor
8-GB (2133, 1.2-V, DDR4) 820448-857
4-GB (2133, 1.2-V, DDR4) 820447-857
For use in models with an Intel Core i7-8550U processor
8-GB (2400, 1.2-V, DDR4) 862398-856
4-GB (2400, 1.2-V, DDR4) 862397-856
OS ???
Freely available here...
If in doubt please ask.
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