HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

[pacharanero]

Hi,

Following the failure of the free upgrade process to Windows 10 on my Hp Pavilion x2 Detachable 10-n002ns, I have been trying to restore from a USB boot media (16Gb Sandisk USB key) created with the Windows Media Creation Tool (on another machine)

I have been unable to get the Hp Pavilion x2 Detachable 10-n002ns to boot from any other media at all:

I have tried:

• both DVD media and USB media, made with a variety of tools on both Windows (Windows Media Creation Tool, Rufus, LiLi) and Linux (Brasero, UNetBootIn, dd, Linux Mint USB Image Writer)
• Creating bootable media with settings for MBR and GPT partitions, for UEFI or regular BIOS.
• Booting to a variety of Ubuntu variant Live CDs (in order to check it wasn't just a problem with Windows)
• Secure Boot enabled (when booting Windows media) and Secure Boot disabled (when booting Linux)
• All variations of Boot Order in the BIOS.

As you can see in the image, there is no Legacy Boot option in the BIOS, and I have been unable to get any media to boot at all. Since the failed Win 10 update, the computer is now unusable.

Product Number is N3W80EQ#ABE

BIOS version is F.04 (I downloaded BIOS version F.05 from the HP website but was unable to get a FreeDOS bootable disk to be recognised)

I'm fairly sure there is a problem with the BIOS and UEFI boot. I note that this has been concluded elsewhere also. http://h30434.www3.hp.com/t5/Windows/Fresh-install-Win-8-1-Pro-into-Pavilion-X2-10-quot-32GB/td-p/48...

Please advise. 

[Tardis40]

Hi @pacharanero,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with recovering from Windows 10 upgrade. I will be glad to help you.

You have done a lot of the troubleshooting and if you have work through the forum post you linked to. The Restoring the BIOS part.

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[pacharanero]

Thanks for the guidance. I was able to create a USB BIOS Recovery Key successfully, on another computer.

However, the 'Windows Key' + 'B' + 'Power ON' combination did not work on the Pavilion X2, and the boot sequence continued as previously, into the broken Windows 10 installation.

Is there a different key combination for these newer detachable tablet machines?

[Tardis40]

Hi @pacharanero,

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

[arunastan]

Hi,

Did you able to boot in to usb using legasy boot? Did you manage to resove this issue.

I do have similer issue with my HP Paviolion X2 12.

Can you help?

[JAK24]

I have the same problem. Any updates please on what to press?