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pacharanero Honor Student
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HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

HP Pavilion x2 Detachable 10-n
Microsoft Windows 8.1 (64-bit)

Hi,

 

Following the failure of the free upgrade process to Windows 10 on my Hp Pavilion x2 Detachable 10-n002ns, I have been trying to restore from a USB boot media (16Gb Sandisk USB key) created with the Windows Media Creation Tool (on another machine)

 

I have been unable to get the Hp Pavilion x2 Detachable 10-n002ns to boot from any other media at all:

 

I have tried:

  • both DVD media and USB media, made with a variety of tools on both Windows (Windows Media Creation Tool, Rufus, LiLi) and Linux (Brasero, UNetBootIn, dd, Linux Mint USB Image Writer)
  • Creating bootable media with settings for MBR and GPT partitions, for UEFI or regular BIOS.
  • Booting to a variety of Ubuntu variant Live CDs (in order to check it wasn't just a problem with Windows)
  • Secure Boot enabled (when booting Windows media) and Secure Boot disabled (when booting Linux)
  • All variations of Boot Order in the BIOS.

As you can see in the image, there is no Legacy Boot option in the BIOS, and I have been unable to get any media to boot at all. Since the failed Win 10 update, the computer is now unusable.

 

Product Number is N3W80EQ#ABE

BIOS version is F.04 (I downloaded BIOS version F.05 from the HP website but was unable to get a FreeDOS bootable disk to be recognised)

 

I'm fairly sure there is a problem with the BIOS and UEFI boot. I note that this has been concluded elsewhere also. http://h30434.www3.hp.com/t5/Windows/Fresh-install-Win-8-1-Pro-into-Pavilion-X2-10-quot-32GB/td-p/48...

 

Please advise. 

 

There is no Legacy Boot Option

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HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

Hi @pacharanero,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with recovering from Windows 10 upgrade. I will be glad to help you.

 

You have done a lot of the troubleshooting and if you have work through the forum post you linked to. The Restoring the BIOS part.

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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pacharanero Honor Student
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HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

Thanks for the guidance. I was able to create a USB BIOS Recovery Key successfully, on another computer.

 

However, the 'Windows Key' + 'B' + 'Power ON' combination did not work on the Pavilion X2, and the boot sequence continued as previously, into the broken Windows 10 installation.

 

Is there a different key combination for these newer detachable tablet machines?

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HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

Hi @pacharanero,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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arunastan Top Student
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HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

Hi,

 

Did you able to boot in to usb using legasy boot? Did you manage to resove this issue.

 

I do have similer issue with my HP Paviolion X2 12.

 

Can you help?

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JAK24 Top Student
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HP Pavilion x2 Detachable 10-n002ns Unable to boot to USB or DVD, Legacy Boot option missing in BIOS

I have the same problem. Any updates please on what to press?

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