HP Printer 3.2.1.2285 download/install error

[SeanHite7]

Hello,

I have this persistent HP Printer 3.2.1.2285 download/install error file in Windows Update for my Win11 HP Elitebook. Issue popped up about a week ago.

Oddly enough, I don't even own an HP inkjet printer, nor have I ever had this laptop hooked up to an HP printer. I have an Epson inkjet via WiFi.

I've been searching around for possible fixes for this issue, but have not been able to locate similar issue.

Any assistance would be greatly appreciated. Please see 2 attached jpegs. Thanks in advance.

[15ba005na]

I have the same error, i do have a HP Printer, unable to remove the download.

[myles7701]

I am having this exact same problem. I have tried uninstalling my printer as well as the HP Smart software and the problem persists.

[MHR5734]

Hi,

I have exact the same problem!

[15ba005na]

I have spoken to HP Support, they say that this update is not one of thiers, "mrt /f" and firewall report OS is OK.

[SeanHite7]

I just finished installing these 2 new O/S updates and my issue is still not fixed. After reboot the HP printer file is still hanging around. Persistent for sure.

[lma2]

Same problem on my Windows 10 desktop. Windows Pro 10 for Workstations, version 22H2, build 19045.3086.

[manuelmonroyb]

the same problem

Edición Windows 11 Home
Versión 22H2
Se instaló el ‎08-‎10-‎2022
Compilación del SO 22621.1702
Experiencia Windows Feature Experience Pack 1000.22641.1000.0

[myles7701]

I don't understand what you mean by "mrt /f"?

[SeanHite7]

"mrt /f" is the Microsoft Malicious Software Tool. Note the entry in the Search bubble below.

You run it as administrator and it scans the hard drive for bad software. Quick scan or Long scan methods can be performed. I suggest the Quick scan to start with. Long scan takes a very long time, but does a deep scan of the hard drive.

Hope this answers your question.

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