11-14-2018 12:16 PM - edited 11-14-2018 12:27 PM
There are two BIOS updates since, but no change of the error. Actual BIOS is now F.24A
I just tried updating to the newest BIOS as of 11/14 and still ran into the error also. 😞
The error message provided by Windows 10 Setup is:
0xC1900101 - 0x20017 The installation failed in the SAFE_OS phase with an error during BOOT operation.
Does anyone know if a clean install from USB stick will work?
11-15-2018 09:28 AM - edited 11-15-2018 10:07 AM
Unfortunately still the same, even with clean install of 1809 v2 and newest insider (via ISO and USB Stick) and new BIOS. And now that you mentioned it, WU don't show an update here either.
11-15-2018 10:58 AM - edited 11-16-2018 05:16 PM
Neither the fresh install of the current ISO availble for download nor the Windows update will complete the install. Same issue as the last 3 months (including Windows Insider builds). When installing, it gets to the first reboot and then freezes about 2 seconds later during the spinning dots.
This issue has been reported via the Microsoft feedback hub, with a complete error log of the problem. If you want to upvote the issue with Microsoft look for a title of "19H1 will not install" in the feedback hub. As mentioned before this issue started in the Insider builds during the 1809 test cycle. It also effects the next version ( 19H1 or 'spring update' ) as of today.
Microsoft stated that the 1809 re-release is rolling out in limted "waves" and by using telemerty data is going to the customers that have "known good configurations" first. If they know a PC or model of PC has an issue it will not get the update via Windows Update "until those issues have been resolved".
From my point of view neither HP nor Microsoft seem to be able (or willing) to address the issue. The only thing I can suggest is to call them, email them, use the feedback hub and post as much on social media as you can in order to get thier attention. It's too bad that we have to be as annoying as possible to get something fixed that should not happen on a laptop this expensive and this new.
If Microsoft read thier feedback, or if HP bothered to look in thier fourms this could have been addressed many weeks ago.
11-15-2018 03:33 PM - edited 11-15-2018 03:43 PM
I also submitted feedback hub report: https://aka.ms/AA37spl
Maybe upvote that one too so M$ can figure out WTH they are doing.
Its gotta be a BIOS issue though. Probably sitting in HP's lap after M$ told them to fix their crap.
PLEASE go upvote in feedback hub.
11-16-2018 01:15 PM - edited 11-17-2018 05:24 PM
I checked on the Intel web site & there is an advisory stating Intel® Display Audio Driver version 10.25.0.10, which is bundled with Intel® Graphics Driver version 126.96.36.19986 and newer, is needed for the upgrade. I installed the latest intel graphics drivers & the problem still existed. I recommend staying with the HP drivers as they seem to have higher 3D Mark scores. HP need to update their drivers & not just the video either.