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Intern
Intern
11 11 0 28
Message 31 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

Any ideas on updates? Still no BIOS update from HP and my x360 15-c000 refuses to update to 1809. Gets stuck on reboot at spinning hp dots.

Intern
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Message 32 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

There are two BIOS updates since, but no change of the error. Newest BIOS is now F.24A

Intern
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11 11 0 28
Message 33 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809


@Christof65 wrote:

There are two BIOS updates since, but no change of the error. Actual BIOS is now F.24A


I just tried updating to the newest BIOS as of 11/14 and still ran into the error also. 😞 

 

The error message provided by Windows 10 Setup is:

 

0xC1900101 - 0x20017
The installation failed in the SAFE_OS phase with an error during BOOT operation.

 

Does anyone know if a clean install from USB stick will work? 

Intern
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17 12 0 10
Message 34 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

Same here.

F.24A + 1809 v2 clean install ISO on USB = freezing.

 

After 1803 install, the WU don't not show 1809 update. Maybe he knows I have HP spectre.

Intern
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26 25 0 25
Message 35 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

Unfortunately still the same, even with clean install of 1809 v2 and newest insider (via ISO and USB Stick) and new BIOS. And now that you mentioned it, WU don't show an update here either.

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Intern
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17 12 0 10
Message 36 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

Almost sure it's HP BIOS fault.

Intern
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Message 37 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

Neither the fresh install of the current ISO availble for download nor the Windows update will complete the install. Same issue as the last 3 months (including Windows Insider builds). When installing, it gets to the first reboot and then freezes about 2 seconds later during the spinning dots. 

 

This issue has been reported via the Microsoft feedback hub, with a complete error log of the problem. If you want to upvote the issue with Microsoft look for a title of "19H1 will not install" in the feedback hub.  As mentioned before this issue started in the Insider builds during the 1809 test cycle. It also effects the next version ( 19H1 or 'spring update' ) as of today.  

 

Microsoft stated that the 1809 re-release is rolling out in limted "waves" and by using telemerty data is going to the customers that have "known good configurations" first.  If they know a PC or model of PC has an issue it will not get the update via Windows Update "until those issues have been resolved". 

 

From my point of view neither HP nor Microsoft seem to be able (or willing) to address the issue. The only thing I can suggest is to call them, email them, use the feedback hub and post as much on social media as you can in order to get thier attention. It's too bad that we have to be as annoying as possible to get something fixed that should not happen on a laptop this expensive and this new.  

 

If Microsoft read thier feedback, or if HP bothered to look in thier fourms this could have been addressed many weeks ago. 

Intern
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11 11 0 28
Message 38 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

I also submitted feedback hub report: https://aka.ms/AA37spl

 

Maybe upvote that one too so M$ can figure out WTH they are doing.

 

Its gotta be a BIOS issue though. Probably sitting in HP's lap after M$ told them to fix their crap.

 

PLEASE go upvote in feedback hub.

Dubfather Tutor
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Message 39 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

I checked on the Intel web site & there is an advisory stating Intel® Display Audio Driver version 10.25.0.10, which is bundled with Intel® Graphics Driver version 24.20.100.6286 and newer, is needed for the upgrade. I installed the latest intel graphics drivers & the problem still existed. I recommend staying with the HP drivers as they seem to have higher 3D Mark scores. HP need to update their drivers & not just the video either.

NCC79601 Tutor
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12 10 0 3
Message 40 of 207
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HP Spectre 15-ch055na won’t upgrade to 1809

Have anyone solved this annoying problem?

The 19H1 Preview has come out and released a couple versions. But we're still stuck in 1803. I don't wanna be abandoned.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation