I have a printer failure, it keeps stating there's a problem with the printer or printer system turn

[DIDI2320]

I have a printer failure, it keeps stating there's a problem with the printer or printer system turn off the printer unplugged and plug in the power cord and turn on the printer again. I've done this multiple times and I still can't get it to come on. It was working fine I just installed a brand new HP cyan printer cartridge and it hasn't worked since then

[zoey7886]

@DIDI2320, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Failure! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When a printer displays a message indicating a system problem, it often reviews automatically basic troubleshooting steps to resolve the issue. Since you've already tried unplugging and restarting the printer, here are a few additional steps you can consider:

Check the Ink Cartridges:

• Ensure that the new cyan ink cartridge is properly installed. Remove it and reinstall it, making sure it "clicks" into place securely.
• Verify that you are using genuine HP cartridges which are compatible with your printer model.

Inspect for Obstructions:

• Open the printer carriage area and inspect for any obstructions or jammed paper. Remove any debris or paper, and ensure the carriage can move freely.

Reset the Printer:

• Disconnect the power cable from the printer while it is still on.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds, then plug the power cord back into the wall outlet and then into the printer.
• Turn on the printer again to check if the issue persists.

Perform a Hard Reset:

• Remove all the ink cartridges.
• Unplug the printer while it is still on and wait for about 60 seconds.
• Plug the printer back in and reinstall the cartridges once it powers on.

Update Printer Firmware:

• If possible, connect your printer to a computer and check for any firmware updates via HP's official website or the printer’s built-in functions.

Check Connection:

• Ensure that all cables are securely connected and that there are no loose connections.   

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,