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Locked

‎12-15-2024 07:21 PM - edited ‎12-15-2024 07:21 PM

HP Recommended

My HP envy x360 2-in-1 laptop refuses to let me log in or restart in safe mode

 

 

I'm concerned that a hacker may have changed my passcode because it kept on saying I was entering the wrong passcode and wouldn't accept my finger print, which I've never had issues with in the past.. Is there any way for me to reboot my computer?

 

It also says that I have entered the pin number wrong multiple times and keeps on prompting me to answer a1b2c3

 

It gives the picture of the fingerprint sign in option but it does not seem to actually register. I have the fingerprint option setup. 

 

I also just installed an update the computer so I'm also concerned that there was something wrong with the update.

 

It usually shows forgot passcode button, but it's not there.

 

Help me save my computer!!

 

 

 

Category:
1 REPLY 1

‎12-16-2024 01:14 AM

HP Recommended

Hello @Letitgrow ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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