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Here is how to use Windows Security to Protect HP PCs Click here to view the instructions!
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Locked

‎07-25-2025 04:51 PM

HP Recommended

Hello, 

I have an HP Elite x2 1020 G2 device that is locked with a BIOS Administrator password. I am the owner and have the serial number . I kindly request support to unlock it.

 

Thank you.

1 REPLY 1

‎07-26-2025 02:16 AM

HP Recommended

Hello @Samisaeed ,

 

Welcome to the HP community.

 

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

 

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

Here is HP's official policy regarding BIOS passwords:

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

 

Find your BitLocker recovery key - Microsoft Support

 

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

 

Best regards

 

Steffen Baier

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