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‎10-15-2016 11:31 AM

HP Recommended

Whay doesn't HPmoderate their forum themselves and/or solve the problems rather than have a private party do it. 

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‎11-22-2016 06:29 AM

HP Recommended

I am also having left hinge issue!!!!!  Now the video isn't working properly!!!! Hp needs to be accountable for their defects!!! Checking into a Dell since Hp will not step up to the plate and repair their on going issues. 

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‎11-22-2016 06:58 AM

HP Recommended

this is my first and probably last hp purchase !

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‎02-22-2017 06:31 PM

HP Recommended

Has anyone had recent luck getting in touch with HP about this issue? I am expericing the same thing. I tried to call their 1 (800) 474-6836 number and was only given the option of going back online or an odd paid help option.  My computer screen has been affected, I can only see my mouse on a black background, so I have no way to pull my photos and documents off the computer without repairing it. I'm probably going to just buy a whole new laptop at the end of this. Also, did anyone ever find out if there was a recall or other solution since this is so widespread? 

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‎02-22-2017 06:41 PM

HP Recommended

@nmann

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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‎03-21-2017 07:07 PM

HP Recommended

My Right Hinge is getting loose and the right corner is popping open when I hopemy laptop! 

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‎03-21-2017 07:14 PM

HP Recommended

@McLovinchef23

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

I work on behalf of HP
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