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HP Recommended
HP ENVY x360 - 15-cn0013nr
Microsoft Windows 11

I have a notebook for 3 years, no repairs, so I applied for care pack rebate on Nov. 21.  On Nov. 22 I received email that everything was in order and I could expect rebate in 6 to 8 weeks.  When I did not receive after 8 weeks I emailed IBS Focus CRC for status but never got a response.  The phone number on the care pack webpage (800-504-2007) rings 10 times and disconnects.  The website HP.com/go/rebatecenter gets an error message "site cannot be reached".  Has anyone been in this situation and what can be next step?  Thanks.

2 REPLIES 2
HP Recommended

@Pippa201

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ECHO_LAKE
I am an HP Employee

HP Recommended

I finally received an email yesterday from IBS FOCUS CRC telling me I would receive my rebate check in about 7 days.  This is good news, but my frustration could of been avoided with better communication.  A simple reply  to my request for status that payment would be delayed beyond 8 weeks would have been welcome.  They also have to repair their Care Pack 800 number and rebate status webpage.

 

I did receive a phone call from HP Service Support yesterday which was much appreciated.  I like HP products and will continue to buy.

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