Did I buy a used product without my knowledge?

[alpha454]

Hello,

on 23/04/2020 I purchased the HP Notebook - 15-da0086nl  product 4PN03EA#ABZ from Media World thinking it was new, but when it arrived I realized that the warranty expired after about six months.

I wrote to support and they updated me to one year.

In the Notebook there is installed windows 10 V1909 Home 64 Bit.

I saw that this model is not on the list of those tested by HP for the Verione 1909!

What should I do?

According to you I can claim and return it ...

Thank you

[Dragon-Fur]

@alpha454 

Our community cannot know the details of your purchase - we do not have any access to the information (nor do we want to know).

You do need to talk to someone in HP Support.

That said,

• I have submitted a request that someone take a look.
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[Riddle_Decipher · Accepted solution]

@alpha454 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

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