Drivers for SynaptiTcs SMBus Touchpad Windows 10 and Drivers for Mouse

[ub6424]

Read the message, everything is fine, your ME Bios is up-to-date

Everything is fine

Continue with the next steps

[barson43]

Finished running ME Bios and still the same.   Again thanks for the assistance

[ub6424]

Big thanks to @Paul_Tikkanen 

Good luck @barson43 

[barson43]

Thank you for your suggestion.  Unfortunately it doesn't work.  The problem is when Microsoft up dated the system to 21H2 (Version 10.0.19044) the Synatics driver was eliminated.  I believe Microsoft has to come up with a fix to correct this situation.

Thank you for your assistance in this situation.

[ub6424]

Hello @barson43 

The problem should be taken seriously. Please contact HP support. An HP technician should clarify the problem with the Synatics company and provide an updated driver.

Maybe user @Paul_Tikkanen  has another idea how we can speed this up ?

[Paul_Tikkanen]

Unfortunately, I don't know of anyone within the HP or Microsoft organizations that could help in this matter.

[barson43]

Thank you for your suggestion.  Will contact HP support and also drop Paul Tikkanen a note.

[barson43]

Good morning Paul.  I've been in touch with UB624 this morning and he suggested I contact you about my touchpad situation.  I realized that the problem occurred when Microsoft update to 21H2 (OS Build 19044.1889).  It seems they should have a driver fix for this situation.  Thought you would interested.  Again thanks for all of your assistance.

[ub6424]

Hello @barson43 

Keep us updated on the case...

Good luck

[barson43]

will do