Enter administrator password or power on password

[Far2299]

Greating 

My hp laptop 15s-eq2049nb ask me at the launch the "enter administrator password or power on password" but i don’t what is the password and i try a lot of solution but none of them works and i try to communicate with HP but nothing work too then i turn myself to you all to find a way to get back my PC cause nothing work (i can have the bios code it just say system locked)

[SteffenBaierUK]

Hello @Far2299 ,

Welcome to the HP community.

A quick community search for the terms BIOS & Password finds all these posts >here<, which are mainly closed with the below explanation:

Unfortunately, you will need to contact an HP agent for problems with BIOS passwords.

• Click here for world-wide contact info

Here is HP's official policy regarding BIOS passwords:

• HP Business PCs - Forgotten or lost BIOS password | HP® Support

According to the Community's Rules of Participation:

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs, or any other safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

For cases related to BitLocker issues, please contact Microsoft Support.

The only way to recover your PC's BitLocker key is if you printed it out or exported it to your Microsoft account when you first set up your PC.

Find your BitLocker recovery key - Microsoft Support

Without the key, you will have to clean install Windows on the encrypted drive so you can use your PC again.

Best regards

Steffen Baier

[Far2299]

Thank you i know the topic would be locked for this type of demand but i'm glad it reach someone who could really tell me what to do cause none of the ai or the support helped me for my problem 

Thank you very much