Envy x360 Ryzen Crashes

[xx360-owner]

On a related note:

If you're having problems with your wireless, not just for this laptop but for all devices on the same access point as this laptop, including laptops, android tablets etc. It may not be the access point, it might be this laptop being present. Symptoms are all devices goign through periods of intermittently being unable to get any traffic (DNS faiures, websites wont load etc) which looks just like a AP failure, but if you monitor the AP, the AP thinks it's all fine.

If you disable the built in wireless card in device manager in this laptop and plug in a usb wireless card, you may notice all your wifi issues instantly stop, for all devices, and stay stopped.

So there's something not right with the built in wireless card. Someone else mentioned this problem and stated this was todo with it's MIMO capabilities (or lack of) which in brief is to do with filtering the received wifi radio signal to improve speed, but I've never seen any wireless card DOS an access point before like this.

Changing the wireless card for a normal Intel one like on the rest of the x360 range means opening up the laptop and removing the entire motherboard (videos on youtube) as the wifi card is underneath the motherboard, near the side. If you haven't done anything bad to your laptop then rather than wrecking your warranty it sadly may just be easier to return it and get a different Ryzen laptop from another manufacturer.

[Nckhammond]

Actually all the WiFi issues stopped for me once I told my router to use the lower 5gz ac channels rather then the ones in the 100's.

[SumMortuus]

I installed the latest, and now the radeon control panel won't work anymore.  Man I hate this laptop. 

I tried running the latest uploads from the hp site as well and it launches a command line install instead of the AMD install, and then finishes.  I don't think it loads correctly either as it also causes issues with the radeon control panel.  I must have uninstalled everything and deleted drivers and reloaded different confgs for 3 hours, and can't get it to work anymore.

[KEAZ]

The 18.7.1 driver are by far the best one. Everything runs great, no crashes, freezes..
Benchmark results are better..
It also fix problem with Kodi, and few other aplications.. Kodi has been blocked from accessing Graphics hardware, now everything runs smooth..
https://www.amd.com/en/support/kb/release-notes/rn-rad-win-18-7-1

[zt7301]

Thought I'd chime in to say that the 18.7.1 driver is working well for me too. The laptop has been stable since I force installed the driver in device manager a few days ago. I've pushed it hard and the usual things that would crash the previous driver (hardward video acceleration after a sleep state) hasn't affected this one that I can tell. I will update if it starts acting up like the older drivers.

I'm glad I gave it a shot. For some time I had been running an odd combination of modded drivers that was stable, even with hardware video acceleration. However, I got suckered into giving the official HP drivers a shot when I noticed they uploaded new ones to our laptop driver page. I should have known better that they were in fact not for our laptop, despite showing up on the official driver page (kicking myself for not looking in the .inf file to confirm hardware id before running the installer)... but after the installer mucked up my drivers, I couldn't get it back to a stable state, even running DDU and retracing my original steps. So, I ran DDU one more time and tried 18.7.1, and so far so good.

Checked out the Radeon overlay to see if it would show performance metrics, and it does, except GPU utilization and temp show zero. Bummer...

[xxalazin]

I too have had really good luck with the 18.71s the Valley benchmark would stutter realluy bad now it is butter smooth. Don't understand why AMD took so long on this......No crashes so far....

[KEAZ]

I've run userbenchmark test and there's far more better results when laptop is plugged on charger. I presume there is some kind battery saving plan. So if you need high graphic performance make sure to plugge it on charger..

[zt7301]

Quick update. Since 18.8.1 was released, thought I'd test it out. After install, I noticed in the radeon settings that it incorrectly identified memory as DDR3, whereas 18.7.1 correctly identified as DDR4. I then ran it through the usual test of hardware video acceleration after a sleep state, and it immediately crashed with a video scheduler internal error. So, back to 18.7.1 I go. I did get a blue screen once so far on 18.7.1 when the laptop was cooling down after an extended hot run... It was a VIDEO_TDR_FAILURE as I was looking at HWMonitor watching temps come down.

[xxalazin]

I got 182 error can't identify hardware, I forced installed the driver with no problem. and everthing worked. However when I manually installed the Radeon 1881 control panel boom blue screen video tdr error. I restored everytrhing from an image file and am living with the latest driver but not the control panel and everthing works fine. There was a bunch of vulkan stuff added and thats what the control panel appears to install. Doom Vulkan is what caused the crash...

[ashwinsk47]

Currently I am on Radeon 17.7 version and trying to install 18.7.1 as suggested by many people to make this problematic laptop stable. I downloaded driver from https://www.amd.com/en/support/kb/release-notes/rn-rad-win-18-7-1 

Everyone suggested that a force install needs to be done since 18.7.1 is not compatible with this laptop. I am new to manual driver installation, so can someone post detailed steps to do a force install.

I already tried the below two options:

1. After downloading driver  18.7.1, I initiated the setup and got confirmation that 18.7.1 is installed. But when I tried to open Radeon settings, I got error message "Radeon settings version and Driver version do not match. Please try again after updating to latest version(s)."
2. Using AMD Cleanup utility tool, I uninstalled all AMD drivers and then tried to install 18.7.1 but got message "Error 182 – AMD Installer Cannot Properly Identify the AMD Graphics Hardware". So again I installed HP provided 17.7 driver.

So please let me know the next steps in detail to install 18.7.1.