How to wake up envy x360 2 in 1 when flipped over in tablet mode

[timebear]

I recently purchased an Envy x360, Ryzen 5, Model 15m-ee0013dx.

From the box I have had the described issue where no buttons on the keyboard function when the computer is flipped into tablet mode.  This includes the power, camera cover and fingerprint sensor buttons.

Additionally, when in sleep the computer will not respond to a USB keyboard to wake up.

Yesterday my computer had a BIOS update (which I don't remember initiating, but it seems to have gone fine).  This puts me on the most recent F.11 BIOS.  I am still experiencing the issue while in tablet mode.  Still no response to the power button or fingerprint sensor in tablet mode.  Also still no response to a USB keyboard in tablet mode while in sleep.

This issue is in the F.07 notes, but I have not attempted to download and install that version.

[Riddle_Decipher]

@831Envyuser Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

@timebear for your model, the only way to get the device out of sleep is to switch back to keyboard mode.

As the keyboard is disabled by design when in tablet mode.

I hope you understand,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[831Envyuser]

So it's just not possible I guess. Sounds like a design flaw

[Riddle_Decipher]

@831Envyuser I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

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If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[831Envyuser]

That was included in the tag - HP ENVY x360 Laptop - 15m-ed0013dx

[831Envyuser]

You also don't need any more info from me to pass along that it's a design defect to disable all keys and not have the screen able to wake by touch, when in tablet mode. I would not have bought this laptop if I had know this and the fingerprint reader would be unusable

[KrazyToad]

@831Envyuser

We can escalate your case to HP's Regional Escalation team

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[patw21]

I have HP envy x360 13-ay0021nr and I had the same issue: I cannot wake up my laptop or start up my laptop when I am using it as a tablet without turning it around.

I am very disappointed about this design. It is super annoying and inconvenient. Please let me know whether this issue will be fixed soon because otherwise I am going to return my laptop so that I won't miss the return deadline.

[Riddle_Decipher]

@patw21 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[831Envyuser]

One possible fix for this would be to make it so that pressing a specific key, for a specified period of time on the keyboard can wake the device. Either that or make it so that the touch screen is able to wake the device. I'm guessing the specific key plan could be accomplished by a BIOS update