cancel
Showing results for 
Search instead for 
Did you mean: 
appikundi
Level 1
6 5 0 2
Message 1 of 15
1,724
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

ENVY Sleekbook 6-1090ee
Microsoft Windows 10 (64-bit)

Hello,

 

I got my HP Laptop a few weeks back from the repair shop. It was working fine, no lags, viruses, etc. So.......one day i decided to check system information to check if my laptop was compatible run a game. I was going through the information and i saw this:

 

System model: HP Envy Notebook 4 (ITS ACTUALLY 6)

 

My laptop was showing the serial number some R000000000000 and the serial number written back of my laptop is COMPLETELY DIFFERENT. Now i'm beginning to feel a little suspicious about what the heck happened to my laptop.

 

Laptop: ENVY Sleekbook 6-1090ee

 

Any help would be appreciated

 

 

Regards,

Sijo

 

(sorry if my english is bad:smileytongue:)

14 REPLIES 14
Level 5 Amreen
Level 5
233 232 17 61
Message 2 of 15
1,719
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Hello Sijo,

 

Press fn+etc key together to check for the serial number and model number on Windows 

 

you our may even download HP support assistant to see which serial number is correct.

 

 

All the best 

#hpexpertday

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
0 Kudos
Level 20
Level 20
110,499 100,676 15,731 24,182
Message 3 of 15
1,710
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Hi:

 

I suggest you contact the repair facility and ask them what they did to repair your notebook.

 

From what you wrote, it sounds to me like they replaced the motherboard with a used one from the envy 4, which probably uses the same motherboard as the envy 6.

 

The only major difference between the models would be the display screen size.

 

A used replacement motherboard would have a different serial number than the original one that came with your PC.

 

A repair shop would need a special HP BIOS DMI tool in order to change the serial number on the motherboard to match the one on the bottom of your PC's case.

 

So, if you are happy with the repair job they did, and the system specs are the same as they were before you sent the PC in for repair, I would not be overly concerned with the serial numbers no longer matching.

appikundi
Level 1
6 5 0 2
Message 4 of 15
1,705
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Even in HP Support assisstant it is showing another serial number:smileysad:

0 Kudos
appikundi
Level 1
6 5 0 2
Message 5 of 15
1,703
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

The specs are the same, so its not a problem right?

 

By the way, wouldn't envy 4 motherboard be a bit too small?

0 Kudos
Level 5 Amreen
Level 5
233 232 17 61
Message 6 of 15
1,696
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Hello,

 

Yeah it's not an issue

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
0 Kudos
Level 20
Level 20
110,499 100,676 15,731 24,182
Message 7 of 15
1,695
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

It is not a problem at all.

 

Just call the repair place and confirm that they did replace the motherboard.

 

That is the only way the serial number would be different, unless they used the special HP BIOS DMI tool to change the serial number on purpose, which of course makes absolutely no sense as to why they would do such a thing.

 

The motherboards would fit in either model.  It is just the case and display that are larger in the Envy 6.

Level 5 Amreen
Level 5
233 232 17 61
Message 8 of 15
1,691
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Hey Sijo,

 

if if serial number of pat the back side of laptop, and hips a is matching you need not hav to worry.

Regards;
Smiley
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.
0 Kudos
appikundi
Level 1
6 5 0 2
Message 9 of 15
1,685
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Do you mean if the serial number on the back of my laptop and the serial number diaplayed is same?

 

Its not.

 

The serial number behind my laptop is CND*******

 

And the serial number displayed is R000.. etc.

appikundi
Level 1
6 5 0 2
Message 10 of 15
1,684
Flag Post
HP Recommended

Solved!

Laptop showing ANOTHER serial number and model in system information

Anyways, thank you Paul and Amreen for solving my problem 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation