Support Assistant ver 9.10.85.0 is corrupted

[spanzetta]

Pls note that the file sp136195.exe downloaded from www.hp.com/go/supportassistant is corrupted..

(the full download path is https://ftp.ext.hp.com/pub/softpaq/sp136001-136500/sp136195.exe)
If you try to unzip it it gives the following errors..

CAB file sp136195.exe is corrupt

If you try to install it - it gives many errors (of course)
Pls check it and replace the file with a good one

[banhien]

@spanzetta 

How do you download file ? I've got no problem with it

              

Regards.

[spanzetta]

that's really strange

could you pls do me a favour?
Download it from the direct link https://ftp.ext.hp.com/pub/softpaq/sp136001-136500/sp136195.exe) and try to unzip it..

Don't you get an error during unzip?

Pls note that I tried many times to download it (the download is always fine) obtaining always the same result.. so I don't think it could be only my problem..
Pls let me know

Thanks

[spanzetta]

this is what I mean..

[spanzetta]

@banhien.. could you pls test and reply?

Thanks

[beaver_creek]

Spanzetta, I agree, failed to extract cab as both admin and std user

[spanzetta]

thanks for the confirm..

I hope that someone at HP will realize the problem and it will fix it..

[spanzetta]

I just found that many other users reported the same/similar issue..

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-assistant-failed-to-...

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Support-Assistant-Installation-...

How is possible that nobody at HP realized the issue?