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‎12-02-2021 12:03 PM

HP Recommended
Product: HP4530
Operating System: Microsoft Windows 10 (64-bit)

Pls note that the file sp136195.exe downloaded from www.hp.com/go/supportassistant is corrupted..

(the full download path is https://ftp.ext.hp.com/pub/softpaq/sp136001-136500/sp136195.exe)
If you try to unzip it it gives the following errors..

CAB file sp136195.exe is corrupt

If you try to install it - it gives many errors (of course)
Pls check it and replace the file with a good one

 

 

 

Category:
7 REPLIES 7

‎12-02-2021 01:30 PM

HP Recommended

@spanzetta 

 

How do you download file ? I've got no problem with it

 

               hpsa 010.png

 

Regards.

BH
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‎12-02-2021 11:30 PM

HP Recommended

that's really strange

could you pls do me a favour?
Download it from the direct link https://ftp.ext.hp.com/pub/softpaq/sp136001-136500/sp136195.exe) and try to unzip it..

Don't you get an error during unzip?

Pls note that I tried many times to download it (the download is always fine) obtaining always the same result.. so I don't think it could be only my problem..
Pls let me know

Thanks

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‎12-02-2021 11:49 PM

HP Recommended

this is what I mean..

 

Clipboard01.jpg

 

 

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‎12-03-2021 08:17 AM - edited ‎12-06-2021 08:19 AM

HP Recommended

 

@banhien.. could you pls test and reply?

 

Thanks

 

 

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‎12-08-2021 01:11 PM

HP Recommended

Spanzetta, I agree, failed to extract cab as both admin and std user

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‎12-10-2021 04:30 AM

HP Recommended

thanks for the confirm..

I hope that someone at HP will realize the problem and it will fix it..

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‎01-05-2022 11:07 AM

HP Recommended

I just found that many other users reported the same/similar issue..

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-assistant-failed-to-...

 

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Support-Assistant-Installation-...

 

How is possible that nobody at HP realized the issue?

 

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