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spanzetta
Level 1
12 10 0 1
Message 1 of 8
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Support Assistant ver 9.10.85.0 is corrupted

HP Recommended
HP4530
Microsoft Windows 10 (64-bit)

Pls note that the file sp136195.exe downloaded from www.hp.com/go/supportassistant is corrupted..

(the full download path is https://ftp.ext.hp.com/pub/softpaq/sp136001-136500/sp136195.exe)
If you try to unzip it it gives the following errors..

CAB file sp136195.exe is corrupt

If you try to install it - it gives many errors (of course)
Pls check it and replace the file with a good one

 

 

 

7 REPLIES 7
banhien
Level 20
Level 20
98,866 37,908 12,841 27,090
Message 2 of 8
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@spanzetta 

 

How do you download file ? I've got no problem with it

 

               hpsa 010.png

 

Regards.

BH
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spanzetta
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Message 3 of 8
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that's really strange

could you pls do me a favour?
Download it from the direct link https://ftp.ext.hp.com/pub/softpaq/sp136001-136500/sp136195.exe) and try to unzip it..

Don't you get an error during unzip?

Pls note that I tried many times to download it (the download is always fine) obtaining always the same result.. so I don't think it could be only my problem..
Pls let me know

Thanks

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spanzetta
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Message 4 of 8
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this is what I mean..

 

Clipboard01.jpg

 

 

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spanzetta
Author
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Message 5 of 8
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@banhien.. could you pls test and reply?

 

Thanks

 

 

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beaver_creek
New member
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Message 6 of 8
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Spanzetta, I agree, failed to extract cab as both admin and std user

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spanzetta
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Message 7 of 8
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thanks for the confirm..

I hope that someone at HP will realize the problem and it will fix it..

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spanzetta
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