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‎12-13-2022 05:53 PM - edited ‎12-13-2022 05:54 PM

HP Recommended

Hello @UncleScotty 

 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

 

(2) Perform All Tests

(3) Please report your results ( error messages, take pictures/screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎12-14-2022 01:26 PM

HP Recommended

My System Tests seem to have been successful......

UncleScotty_0-1671049383801.jpeg

 

But  the run button on my Component Test screen is grayed out...as you can see in the bottom right corner. 

Is there some way to "allow" these tests to run?

Are there any other tests I should be performing?

I'm using v. 1.8.3.0   Is that OK?

 

UncleScotty_1-1671049487838.jpeg

 

Michael,
St. Catharines, ON, CANADA
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‎12-14-2022 09:36 PM

HP Recommended
@UncleScotty wrote:

...

But  the run button on my Component Test screen is grayed out...as you can see in the bottom right corner. 

Is there some way to "allow" these tests to run?

Are there any other tests I should be performing?

I'm using v. 1.8.3.0   Is that OK?

 

UncleScotty_1-1671049487838.jpeg

 

Hello @UncleScotty 

v. 1.8.3.0 is ok.

 

Expand the Component tests and check [x] each test, then click run button.

I want to know the results of Power Component tests:

 

ub6424_0-1671078906591.png

 

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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‎12-15-2022 09:03 AM

HP Recommended
Test Logs - Battery Check
TestVersion1.17.9.0
TestIda088469f-b159-4d7e-b4f9-0f1ed77a95af
InstanceBT04052 - Primary
StartTime2022-12-15 10:42:58 AM
ExecutionDuration00:00:26.2052856
ResultExecutionPassed
ErrorCode0
PassID21997-93610-95958
BatteryCheckResult: 11
DevicesSupported: 2
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOK: True
Primary_ACAdapterStatus: False
Primary_TestResult: OK
Primary_DesignCapacity: 53 WHr
Primary_FullChargeCapacity: 53 WHr
Primary_RemainingCapacity: 25 WHr
Primary_MaxError: 3
Primary_CycleCount: 26
Primary_Temperature: 24 deg C
Primary_Voltage: 15455 mV
Primary_Current: 0 mA
Primary_DesignVoltage: 14800 mV
Primary_Status: 192
Primary_SerialNumber: 00001 2021/11/23
Primary_ManufacturerName: 33-1C
Primary_BatteryCTNumber: ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 100
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000
=========================================
Test Logs - AC Adapter Test -
TestVersion1.17.9.0
TestIdce813c65-bfbe-4a52-9007-d8d9be06c35d
StartTime2022-12-15 10:43:24 AM
ExecutionDuration00:00:02.3201375
ResultExecutionPassed
ErrorCode0
PassID21997-95910-95958
2022-12-15 10-43-26 --------------------------------------
2022-12-15 10-43-26 BatteryTest： 1.17.9.0
2022-12-15 10-43-26 Load options: BatteryTest.exe -subtest=ACAdapter -debuglog=C:\Program Files (x86)\HP\HpHwDiag\HPDIAGS\BatteryCheckWrapperBase
2022-12-15 10-43-26 AC Adapter Test Started
2022-12-15 10-43-26 CASL Found in HP Folder
2022-12-15 10-43-26 CASL Version: 7.1.15.1
2022-12-15 10-43-26 CASL File Version: 7.1.15.1
2022-12-15 10-43-26 Execute(Battery.Info) Index 1 Failed (0x34) - No Battery Present.
2022-12-15 10-43-26 NonHPBatteryDetection(): Failed to get battery info.
2022-12-15 10-43-27 Battery Recall Detection Started...
2022-12-15 10-43-27 Starting Detect SysIds:
2022-12-15 10-43-27 This SysId is not included in the list, Actual Value is: 18DF
2022-12-15 10-43-27 There is no battery recall for this SysID.
2022-12-15 10-43-27 ... Battery Recall Detection Ended
2022-12-15 10-43-27 Running ACAdapterTest...
2022-12-15 10-43-27 AC Adapter Test Started
2022-12-15 10-43-27 AC Power connected.
2022-12-15 10-43-27 Smart Adapter Status : 1
2022-12-15 10-43-27 The Smart Adapter power rating meets system requirement.
2022-12-15 10-43-27 AC Adapter Test Complete
 
Michael,
St. Catharines, ON, CANADA
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‎12-15-2022 09:24 AM

HP Recommended

Hello @UncleScotty 

 

According to the report, you do not use a genuine <HP> battery.

 

Quote: "

2022-12-15 10-43-26 NonHPBatteryDetection(): Failed to get battery info.

"

 

Overall, the report is good.

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‎12-16-2022 01:21 PM

HP Recommended

I trust, however, that the charging circuitry in my HP computer is not so intelligently designed that it has a "loyalty" factor built in that disqualifies any buyer of a NON-HP battery from ever being able to charge it properly? LOL

So.....any ideas as to what my problem might be?

Michael,
St. Catharines, ON, CANADA
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‎12-16-2022 03:14 PM

HP Recommended

Hello @UncleScotty 

 

Unfortunately, I can't wave a magic wand. My options are exhausted... 

 

Kind regards

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‎12-17-2022 02:47 PM

HP Recommended

NP, Ub.

We can only do what we can. You gave it a good try, and I appreciate it.

 

Any tips on where/who I should try next? (Perhaps the shop I bought the battery from?_ Although I'm pretty sure has charged up properly many times since it was installed. I'm suspicious that an update of Windows may be more likely to be the culprit.)

Thanks for any tips, if you have some.

Cheers!

Michael,
St. Catharines, ON, CANADA
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‎12-18-2022 01:20 AM

HP Recommended

Hello @UncleScotty 

 

Do you still have the old original <HP> battery lying around ? If so, please send a detailed photo of the battery identification.

If serial number is displayed, please blur

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‎12-24-2022 08:45 AM

HP Recommended

Not sure WHERE it might be.

What did you have in mind?

Michael,
St. Catharines, ON, CANADA
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