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Aquarist
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Message 1 of 4
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Solved!

broken / cracked case around hinge

HP Recommended
Hp laptop HP Notebook - 17-by0511na
Microsoft Windows 10 (32-bit)

Due to case cracking around the hinge, brought from Curry's, i went back to curry's given a phone number for repair after 20 minutes to be told it is not on their system so need to contact HP direct my care package runs out on 03/01/2022 after over a hour keep going from page to page trying to find a contact number or email address kept being direct to HP repair centre for printers finally get through to chat press UK waited and started to chat15- 20 minutes to be told your in the UK we are in USA no problem they gave me a HP service centre phone number, but it is a unattainable number back again to HP support managed to fill in a case report have a non reply email saying contact your usual support center, or  visit https://support.hp.com.great where is the local support centre and back with support HP where I started

All I want to know is how or who to contact for a HP laptop hinge repair before my warrantee runs out 03/01/2022 I am not computer savvy but I manage, but I cannot find away through the maze HP has created HELP

1 ACCEPTED SOLUTION

Accepted Solutions
Kumar0307
HP Support Agent
HP Support Agent
26,405 26,369 1,859 2,246
Message 2 of 4
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HP Recommended

@Aquarist, Welcome to the HP Support Community! I’m here to help.

 

I understand your concern. Let me escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3
Kumar0307
HP Support Agent
HP Support Agent
26,405 26,369 1,859 2,246
Message 2 of 4
Flag Post
HP Recommended

@Aquarist, Welcome to the HP Support Community! I’m here to help.

 

I understand your concern. Let me escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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SKAI-GROUP
Level 1
1 1 0 1
Message 3 of 4
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HP Recommended

I'm having the same issue. My laptop is stationery so there's no rough handling of it. However, the base is cracking and thus I have to be very careful how far I open the screen. I believe this is a manufacturer's issue that needs to be rectified.

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Jklmroc
New member
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Message 4 of 4
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HP Recommended

Having the same issue.  Have to be so careful when opening. 

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