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‎10-04-2022 08:08 AM - last edited on ‎10-04-2022 01:13 PM by Moderator

HP Recommended
Product: HP Laptop PC 15-dw3000 (1A3Y7AV)
Operating System: Microsoft Windows 11

this laptop has been driving me insane, when i first got it it was fine but i reinstalled windows ever since, the laptop doesn't sleep meaning it drains when its in sleep mode, power throttles to 400 mhz whenever i do anything remotely intensive, and has really really poor battery life, i have done everything to try to fix it, i reinstalled windows 4 times!!! reinstalled the drivers extracted the storage driver into the windows installer, still every time the laptop has the same performance and battery issues its borderline unusable unless i use throttle stop, when i open it it takes 4 seconds to open the windows menu and it stays that way until i open throttle stop, i need help i cant get another laptop rn, i cant sell it like this, and i tried to get a hold of hp's support team but since im out of warranty all i get are automate responses and no one picks up the phone, the laptop serial number is [personal info removed] and if anyone knows how to help me i would be really grateful

13 REPLIES 13

‎10-04-2022 12:57 PM

HP Recommended

Hello @crankylama 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-04-2022 01:16 PM

HP Recommended

the diagnostic test passed all of it

Disk Read Verify-
PASSED
Video Extended Memory Check-
PASSED
Battery Check-
PASSED
IRQ Test-
PASSED
Wireless IRQ Test-
PASSED
ROM Test-
PASSED
Wireless ROM Test-
PASSED
CPU Stress Test-
PASSED

and it cant be something wrong with windows cause i just reinstalled it with the help of a Microsoft agent, would you like to remote into my system to see?

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‎10-04-2022 01:26 PM

HP Recommended

Hello @crankylama 

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎10-04-2022 01:31 PM

HP Recommended

msinfomsinfodevice managerdevice manager

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‎10-04-2022 01:57 PM

HP Recommended

Hello @crankylama 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.A1.0 MBMay 29, 2022Download

Intel Dynamic Tuning Driver - Tiger Lake

8.7.10700.22502 Rev.A16.3 MBMay 30, 2022Download

Intel Gaussian and Neural Accelerator Driver - Tiger Lake

3.0.0.1400 Rev.A1.0 MBJun 9, 2022Download

Intel Management Engine Interface (MEI) Driver - Tiger Lake

2120.100.0.1085 Rev.A20.6 MBMay 30, 2022Download

Intel Serial IO Driver - Tiger Lake

30.100.2129.8 Rev.A0.7 MBJul 14, 2022Download

 

(3) Restart Windows

(4) Download and install / update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.A1018.7 MBMay 31, 2022Download

 

(5) Enable Ultimate Performance Plan in Windows 11

(6) Restart Windows

(7) Test again

(8) Please report your results

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‎10-04-2022 02:01 PM

HP Recommended

ive done that from forums ive read on throttle stop and redit same result, same throttling even setting the minimum processor state the clocks dip below that and honestly i am just tired, hp wont even answer the phone and i can talk to an agent on chat even, the hardware diagnostic says it should be fine, sfc scannow says its fine so whats the issue here

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‎10-04-2022 02:03 PM - edited ‎10-04-2022 02:05 PM

HP Recommended

Hello @crankylama 

If you do not follow my suggested steps, I cannot help you. Please just do it and report your results.

 

Kind regards

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‎10-04-2022 02:07 PM

HP Recommended

i did follow your steps just yesterday i reinstalled windows and had a restore point as soon as it launched before any drivers, and reinstalled the drivers including the ones you said, i just dont want to go through losing my data again and having to set up my apps again, i can even show you the restore point if you want

 

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‎10-04-2022 02:12 PM - edited ‎10-09-2022 06:32 AM

HP Recommended
@crankylama wrote:

i did follow your steps just yesterday i reinstalled windows and had a restore point as soon as it launched before any drivers, and reinstalled the drivers including the ones you said, i just dont want to go through losing my data again and having to set up my apps again, i can even show you the restore point if you want

 

"Posted on ‎10-04-2022 01:57 PM". Did you use a time capsule ?

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