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‎07-16-2021 03:28 AM

HP Recommended
Product: HP ProBook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

Just few days back all HP computers with HP Support Assistant software started periodically to show "Please run as administrator" pop-up window.

 

hp-window.PNG

Updated to latest HP Support Assistant version with no effect, if computer domain joined, and user not Administrator, this windows keeps pop-up ~15 min. For now I removed HP Support Assistant from almost all domain joined computers, but maybe anyone know what can be done? maybe there is some Group Policy solution etc.?

 

Category:
20 people had the same question
21 REPLIES 21

‎07-16-2021 11:18 AM - edited ‎07-16-2021 11:21 AM

HP Recommended

Getting the exact same error on for all of our users. Apparently no one knows and I hope this is resolved soon. If you check task manager, it is HPUpdate.exe being a pain.

 

I have tried applying all updates via the Support Assistant, but no dice.

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‎07-18-2021 11:22 PM

HP Recommended

Same here and we are getting bombarded by tickets now...

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‎07-21-2021 03:48 AM

HP Recommended

The problem appears when upgrading to version 9.7.536.0. Which cannot be downloaded from the site HP.

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‎07-21-2021 06:13 AM

HP Recommended

No help from HP on this? It's generating trouble tickets.

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‎07-22-2021 09:36 AM

HP Recommended

I personally have not heard a thing from HP.

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‎07-29-2021 10:33 AM

HP Recommended

Has anyone received a response from HP yet? Still having this issue... 

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‎07-30-2021 12:28 AM

HP Recommended

I've called the HP Support Hotline and they told me to reinstall the software or turn off the UserAccountControll!!! I've told them that i administrate over 60 notebooks and thats no solution for us. They couldn't serve me a solution! That's not amusein...

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‎08-13-2021 06:26 AM

HP Recommended

Download and install the new Version 9.7.536.0 of hp support assistant

https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html

 

It appears to solve the problem.

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‎08-17-2021 12:55 PM

HP Recommended

Thank you, @Greencity! I have uninstalled HP Support Assistant (HSA), rebooted, run the install as Administrator and installed it. Same results. Any other suggestions?

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