12C HID DEVICE CODE 10 TOUCHPAD

[jacobbrinson]

I am having the device manager error 12C HID DEVICE CODE 10 its for the touchpad. I have searched through what feels like the entire internet and I have tried everything. I have deleted the driver and restarted, updated bios, reinstalled windows, updated synaptics driver. I have tried everything. The weirdest part is that it will work sometimes when you restart and sometimes it wont. I don't know what to do anymore, it is very frustrating. If anybody knows something I don't much would be appreciated.

[ub6424]

Hello @jacobbrinson 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please report your results

[jacobbrinson]

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

System Model OMEN Laptop 15-ek0xxx

System SKU 2A137UA#ABA

BIOS Version/Date AMI F.11, 4/18/2022

[ub6424]

Hello @jacobbrinson 

Please follow instructions ...

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.12 Rev.A

13.3 MB

Aug 4, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues: 

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Chipset Installation Utility and Driver

10.1.31.2 Rev.A

0.5 MB

Nov 17, 2020

Download

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.A

17.2 MB

Aug 27, 2021

Download

Intel Serial IO Driver

30.100.2020.7 Rev.A

0.8 MB

Nov 17, 2020

Download

Intel Thunderbolt Controller Driver

1.41.1094.0 Rev.A

29.9 MB

May 16, 2021

Download

(5) Reboot

(6) Install/Update

Synaptics Precision TouchPad Filter Driver

19.5.35.54 Rev.A

14.9 MB

Nov 17, 2020

Download

HP Panel Firmware Update Tool

1.00 Rev.A

2.7 MB

Jan 26, 2021

Download

(7) Reboot and test < touchpad > ...

(8) Please report your results

[jacobbrinson]

I have done the bios update and all the drivers and still has the same error.

[ub6424]

Hello @jacobbrinson 

HID means Human Interface Devices

(1) start windows <device manager>

- Locate <I2C HID device>

- Right click and disable the device

- Right click and uninstall the device

- Install

Synaptics Precision TouchPad Filter Driver

19.5.35.54 Rev.A

14.9 MB

Nov 17, 2020

Download

- Reboot

- Check windows <device manager> again. What is the status of <I2C HID device> ?

(2) Please report your results

[jacobbrinson]

  I disabled and removed the driver and installed the one provided and rebooted, getting the same error. 

This device cannot start. (Code 10)

A request for the HID descriptor failed.

What has me confused is that there is nothing about the Synaptic in device manager, its like its not even installing it even though i can find it on my C Drive

[ub6424]

Hello @jacobbrinson 

Please send screenshots of tab [Driver], [Details], [Events] and [Resources]

[jacobbrinson]

[ub6424]

Hello @jacobbrinson 

(1) Download Microsoft CAB file:

Intel Corporation - System - 30.100.2132.2

(2) Locate downloaded file

6205d33d-a420-4dfc-9724-27999a3de111_ad6c425b1e3f5f70df82554d8300a80e1cca3921.cab

- rename downloaded cab file to i2c.cab

( remember path where file is located )

(3) Extract file i2c.cab using 7-zip

( remember path where extracted directory is located )

(4) Start windows <device manager>

- locate <i2c hid device>

- right click <update driver>

- Select to locate the drivers locally on your PC.

- Browse among your folders.

- Open and install the .inf file.

(5) Reboot

(6) Test

(7) Please report your results