15-be005tu screen replacement

[umalakshmi_k]

Display of this 15 series laptop is cracked and I need it replaced. Would like to know if it just the display that has to be replaced or the complete lid has to be replaced?

On visiting the HP partner store for replacement, they said the whole lid is to be replaced which is half the price of laptop itself.
Also please let me know where this replacement screen can be bought from.

Thank you in advance

[KrazyToad]

Hi @umalakshmi_k

Welcome to HP Forums. This is a great place to get support, find answers and tips. 

I understand that the Laptop screen is cracked and you would like to check on the repair.

I request you to contact our Phone Support and they will be able to assist you with the repair

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you.

[umalakshmi_k]

I had contacted HP support earlier and was given details of the authorized service center who told me the laptop lid will have to be replace and replacing only the screen isn't possible

[A4Apollo · Accepted solution]

Hi! @umalakshmi_k, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

It's great to hear from you again.

I appriciate your efforts for writing back to us again.

As you mentioned you contacted HP authorized service center and they told you should replace the laptop lid.

If the display raw panel and the lid is a part of the screen then you will have to replace the complete kit.

Or please contact HP phone support and get an onsite service arranged they will replace the complete screen if you have difficulties in replacing the part by yourself.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[umalakshmi_k]

Hi,

Thank you for these details 🙂

I was able to replace the screen with a new one and that worked. Thank you for all the help @KrazyToad and @MrRobot

[A4Apollo]

Hi! @umalakshmi_k, You're welcome and thanks for your prompt response.

I am happy to hear that your issue got resolved after replacing the screen.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂