• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-12-2024 12:44 PM

HP Recommended
Product: HP Pavilion - 15-cw1027la
Operating System: Microsoft Windows 11

I get a Blue Screen and it restarts when doing the HP diagnostics for Video it says Controlers missing operation to reinstall and it cancels. Thanks for any help ITs Ryzen 7 - Radeon Graohics for AMD 

Category:
1 REPLY 1

‎07-13-2024 02:58 AM - edited ‎07-13-2024 02:59 AM

HP Recommended

Good morning EduardoKesting, I leave you the AMD driver for your laptop, if you have the graphics driver installed, uninstall the driver and restart the laptop. Then install this driver.

Greetings.

https://drivers.amd.com/drivers/amd-software-adrenalin-edition-hp-dragonfly-pro-apr-2023.exe

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.